PLDT and wireless unit Smart Communications are making it more convenient for customers to receive, view, and store their monthly bills.
Starting April, enterprise customers of PLDT and Smart may be able to view their statements of account through online channels, as the PLDT group migrates to paperless billing. This complements the earlier implementation of the same arrangement for the group’s individual and home broadband customers.
Paperless billing allows customers to immediately access their monthly statements as soon as they become available, giving them more time to settle their bills before the due date.
Sending statements directly to customers’ inboxes also avoids accidental misdelivery and prevents customer data from falling into the wrong hands.
Storing them will also be more convenient and space-saving as they can be viewed readily online. With PLDT and Smart’s robust cybersecurity infrastructure, customers are assured that their personal information is well-protected.
Hand in hand with paperless billing, PLDT and Smart are also expanding digital payment channels, enabling customers to save time and money as they can settle their bills in the comfort of their homes.
As the world continues to adapt to disruptions caused by the COVID-19 pandemic, digital bill deliveries are also safer as they eliminate personal interaction.
Less is more
The migration to paperless billing moves in lockstep with the PLDT group’s overall sustainability efforts to employ more environment-friendly processes, joining companies around the world in the fight against depletion of natural resources and climate change.
The shift to digital monthly statements saves a thousand trees or 12 hectares of forest each month. It also conserves some 117,000 kWh of energy and 1,400 liters of water used in paper production. The eco-friendly initiative also cuts monthly carbon dioxide emissions by as much as 30 tons from the use of fossil fuels in delivering bills.
The migration to digital billing is aligned with the PLDT group’s push to streamline processes in its group-wide pivot to digital transformation. As stewards of the environment, embracing paperless billing also reinforces the PLDT group’s commitment in helping the country achieve the United Nations Sustainable Development Goal No. 12 on sustainable consumption and production.
To learn more about PLDT and Smart’s paperless billing program and how to access your bills, you may call the following numbers:
- PLDT Home: 171
- PLDT Enterprise: 177
- Smart: *888
- Smart Enterprise: #888