Bill proposed to protect delivery riders from canceled orders

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A bill was proposed to protect delivery riders from errant buyers by penalizing the cancellation of orders that are already in transit.

The bill, “Magna Carta of E-Commerce Delivery Personel,” was refiled by Rep. Bernadette Herrera. It not only includes protection for delivery riders but also seeks to promote cashless transactions.

“In order to increase efficiency and protect the welfare of delivery riders whose lives are put at stake to keep us safe within our homes, this bill seeks to provide more secure measures to these service providers and penalize those who unreasonably and inconveniently cancel their orders upon delivery,” Herrera said in a statement.

If approved, the bill will punish those who cancel confirmed orders upon delivery or those who cancel orders even though their delivery rider already paid with jail time of one to three months on top of a penalty fee from P10,000 to P50,000.

On top of the penalties, the customer will also be required to issue a public apology, and reimburse the online seller and the delivery personnel at double the rate of the order’s original price and delivery fee.

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