Galaxy Note7 Owners Please Return Your Units


Attention Galaxy Note7 owners. For everyone’s safety, we are urging you to power down your phones, be it original or replacement. Samsung is offering to either exchange it to a Galaxy S7 edge or you can request for a full refund.

A Sad day for Note7 Owners

Samsung has announced to that they are stopping all sales of the Galaxy Note7 brought about by defective batteries that cause the phones to explode. In all honesty, I am truly saddened by the news. It is an end to an otherwise kickass phone. The Galaxy Note7 is, without a doubt, one of the best, if not the best, smartphone of 2016.

Here is Samsung’s official announcement regarding the matter:

We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and participate in the local programs each market has prepared.

If you still have your Galaxy Note7 with you for some reason, please power it down. People, including yourself, could get hurt. Samsung is working closely with its dealers and partners to facilitate the exchange program. Here’s what you should do:

  1. Power down your Galaxy Note7
  2. Contact your place of purchase to exchange your Galaxy Note7 for a Galaxy S7 edge or Galaxy S7. The store will reimburse any difference between the SRP. Or,
  3. Request for a full refund

If you have purchased your unit from local telcos, give them a call or visit their nearest store or center. Smart is asking its subscribers who has bought the Note7 from them to visit the nearest Smart Store.

Full mechanics of the Return or Refund Program can be found on this link: If you have questions or concerns, you may call Samsung’s hotline at +63 (2) 422-2111.

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Bryan is a geek at heart and a tech enthusiast by choice. He has a strong background in corporate communications, marketing services, and customer relations having worked in the telecommunications and banking sectors for over two decades. In his spare time, he enjoys watching clips on YouTube and binge watching shows on Netflix.

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