Samsung announces cause of Galaxy Note7 exploding battery incidents

Galaxy Note7 replace

After months of investigation, Samsung finally got to the bottom of those Note7 exploding battery incidents.

Note7 Battery Incidents

The results are in. And unsurprisingly, the lithium-ion batteries were to blame for the Note7 incidents. In a press conference in Seoul, Korea, DJ Koh, Samsung’s president of Mobile Communications Business (joined by executives from third party research groups that conducted their own investigation) presented their findings.

According to the investigation results, there were two main issues that led to the problem — one, design issues plagued the first batch of batteries, causing a short circuit; and two, the replacement batch of batteries had a different manufacturing defect which again led to another short circuit.

Additionally, Samsung added a series of quality and safety checks to their processes which included additional protocols such as the multi-layer safety measures and the 8-Point Battery Safety Check. Samsung also formed an external advisory group to ensure the company maintains a clear and objective perspective on battery safety and innovation.

The investigation, led by Samsung along with third-party researchers, was launched to investigate issues that resulted in the recall of the Note7. After the second recall, the issues prevailed and Samsung ultimately decided to cease production of the device altogether.

For more information on the investigation findings, you may click here.

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Bryan is a geek at heart and a tech enthusiast by choice. He has a strong background in corporate communications, marketing services, and customer relations having worked in the telecommunications and banking sectors for over two decades. In his spare time, he enjoys watching clips on YouTube and binge watching shows on Netflix.

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