PLDT and Smart Communications are assuring their customers of continued service amid tighter community restrictions in various areas nationwide. This, as the country braces for the new surge of infections due to the Omicron variant of COVID-19.
Digital payments and services
Customers may apply for new accounts online at pldthome.com. They can also check the status of their application via the tracker (https://bit.ly/pldttracker) and learn how-tos via the FAQ (https://bit.ly/pldtsupport) page.
While at home, customers can easily buy load and devices through PLDT and Smart’s official websites or via e-commerce platforms like PayMaya, Lazada, Grab, and Shopee; or through official distributors via Facebook Marketplace.
Over 3.7 million PLDT and Smart customers have shifted to paperless billing as of November 2021. For billing concerns, PLDT customers can text PLDTHOMEBILL and send to 0970 0000 171 or check their bills at my.pldthome.com. Smart postpaid subscribers can also manage their accounts via the GigaLife App or through my.smart.com.ph.
Smart customers can also download and use the GigaLife App to purchase load for their prepaid phones and other services. Through GigaPay, GigaLife App users can link their PayMaya accounts and conveniently top-up, buy data, and access other exclusive promos on-the-go.
PLDT and Smart customers can pay their bills via PayMaya, Lazada, and Shopee, or through online banking. They can also enroll their bills in the auto-debit service of their credit cards for a hassle-free transaction. They can also check out https://pldthome.com/paymentcenters and https://smart.com.ph/paymentcenters/ for the payment centers near them.
Customers are highly encouraged to book virtual appointments for their online or in-store transactions. Over 230,000 customers all over the country made appointments via the booking platform by end 2021. Customer service frontliners are ready to support subscribers via virtual meetings and online services.
Appointments can be booked online through the following links:
- PLDT Virtual Appointment Scheduler: bit.ly/pldtssc
- Smart Virtual Appointment Scheduler: https://smrt.ph/bookanapp
Open to serve
PLDT and Smart stores will remain open — following the guidelines set by the IATF — should customers need to drop by.
Mall-based and non-mall-based hubs in areas under Alert Level 3 can still cater to customers according to their regular operating hours, following the customer capacity set by the government.
Store frontliners are also fully vaccinated. They are also equipped with face masks, face shields, hospital-grade air filters, and sanitizing agents to prevent the spread of the virus.
Aside from the regular sanitation after every transaction, each store also undergoes a weekly disinfection using hospital-grade technology. All stores are also equipped with safety shields, QR codes, and no-touch services. Stores also carry the safety seal and follow strict health protocols such as temperature checks, contact tracing, among others.
Although these channels have been in place even before the pandemic happened, PLDT and Smart are continuously helping customers to transact online, especially at a time where people are encouraged to stay at home.
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