The Department of Information and Communications Technology (DICT) launched a platform to monitor the performance of online applications, such as delivery apps, payment platforms, shopping platforms, and even government apps.
The platform, called Consumer Application Monitoring Systems or CAMS, is an initiative of the DICT’s Cybercrime Investigation and Coordinating Center (CICC). It was launched on September 13 at the National Cybercrime Hub in Bonifacio Global City, Taguig City.
According to DICT Secretary Ivan John Uy, the CAMS platform aims to ensure consumer protection and improve online services.
“This will be a useful tool to identify the performance and the problem with government applications. People often blame poor online services for connectivity although sometimes the problems are in poor applications,” he said in a statement.
The CAMS platform will allow consumers to identify in real-time which applications are performing well. It can also help private companies and government agencies use applications to identify and address any issues with their respective applications.
CICC Executive Director Alexander Ramos said the platform will also help in educating the public about their options.
“It’s not a warning, but rather it’s a tool. Our objective is to educate the public. People should understand we are not here to put down or to put up anyone. And, you know, we are here for the public to understand that there are options,” he said.
“Definitely, all the popular apps will be monitored here as part of the consumer protection of CICC. We are going to monitor the performance up until the public gets their money’s worth,” Ramos adds.
The CICC will release to the public regularly the result of its monitoring of applications.
The consumer monitoring systems will be implemented by the CICC and will be deployed in 100 city locations nationwide, including one at the National Cybercrime Hub.
