Smart Communications recently submitted a report to the Cybercrime Investigation and Coordinating Center (CICC) highlighting its dedication to subscriber safety. The report reiterates Smart’s compliance with the SIM Registration Act and its ongoing efforts to combat spam and SMSishing scams.
Smart has implemented the verification mechanisms mandated by the National Telecommunications Commission (NTC) in December 2023.
The report further details Smart’s success in blocking fraudulent activities. Over 615,788 mobile numbers linked to spam and SMSishing scams have been blacklisted in the first half of 2024. This number includes fraudulently registered SIMs identified and purged through Smart’s strict validation process of all SIM registrations.
Additionally, Smart also assured CICC that it is investing significantly and continuously improving its SMS blocking systems, as the landscape of messaging scams constantly evolves. It is also actively engaging its provincial distributors, regional dealers, and other trade partners to ensure the security and integrity of the sale and distribution process of Smart SIMs.
Meanwhile, Smart’s public awareness campaigns, #BeCyberSmart and #MagingCyberSmart, remain central to their anti-spam efforts. These campaigns educate users on how to identify and avoid falling victim to common scams.
“We remain committed to safeguarding our customers and ensuring the integrity of our services,” said Atty. Roy Ibay, VP and Head of Regulatory Affairs at Smart. “We will continue to invest in advanced technologies and collaborate with industry partners and regulatory bodies to protect our users from fraudulent activities.”
If you encounter suspicious messages or calls, report them to cybersecurityincidents@smart.com.ph or cybersecurityincidents@pldt.com.ph. You can also reach them through their verified social media pages, Smart Communications on Facebook and @SmartCares on Twitter, or by calling their hotline *888.
