Maya took the stage at Hong Kong FinTech Week 2025 to show how AI is shaping the future of banking. Group CTO Alfred Lo joined a panel with leaders from HSBC, Ant Group, and Mastercard, where he explained how Maya is building an AI-first approach to financial services.
Lo said AI is now the “new infrastructure of finance.” For Maya, that means using machine learning to make instant credit decisions, spot fraud before it happens, and process tens of thousands of loan applications every day. Since Maya Bank launched in 2022, the system has helped cut default rates while serving more customers.
The numbers back it up. As of June 2025, Maya has more than 8.2 million bank customers and has released ₱152 billion in loans. By embedding AI across payments, savings, credit, and lending, the company wants to close the Philippines’ credit gap.
Data from the Bangko Sentral ng Pilipinas shows that only 4% of borrowers get loans from banks, while 57% rely on informal lenders.
Lo added that AI lets Maya design lending products that are inclusive. The goal is to make financial health part of everyday life, not just something for a few.
Also Read: Maya wins Apex Company of the Year at 2025 Asia CEO Awards
Hong Kong FinTech Week drew over 30,000 attendees this year, with sessions on AI, digital assets, and cross-border innovation. Maya’s presence there shows how Philippine fintech is entering the global stage with tech built for growth and inclusion.
