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Converge ISP Review: One Year After

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Editor’s Note: This review was contributed by Lia Espina, a former blogger from Geek Girl Manila. Lia is now a streamer on Twitch. You can catch her streams at LeeYahGrl


Ok, I’m going to be straight to the point.

It’s February 9, 2019 and currently, I am NOT happy with Converge’s service.

I’ve been with them for a year already (subscribed December 20, 2017) and to be fair, the first year was amazing – fast application and installation, stable connection, low ping and latency to most online games, and delivered promised speeds of 50 mbps up and down.

But as of today, I AM EXTREMELY UNHAPPY with Converge’s service.

Since January 11, 2019, I have been getting a disconnection problem that happens every 1 hour and 30 minutes, exactly on the dot.

Here is a generated report of my Ping Monitor app which I have been running since January 23, 2019.

Converge Fiber X Review
Ping Monitor Detailed Report

I have been in touch with Converge’s tech support numerous times, and this is their usual reply:

This is to acknowledge your concern. We will forward this to our network team for further checking. Please keep your modem on and will revert you an update once given. Thanks.

A team was also dispatched to my home last January 21 to check on the physical wiring, and even a modem replacement was made.

Unfortunately, I’m still experiencing the same problem until now.

For an ISP who claims to be THE Gamer’s choice of ISP, this problem is possibly one of the worst things your subscribers can experience.

Playing ranked games in League of Legends, DOTA or any MOBA? Say goodbye to your rank because you’ll probably get disconnected in the middle of your game.

Playing PUBG and hoping for a chicken dinner? Say goodbye to that as well, as you might get disconnected when there’s only two of you left in the map.

Have you been raiding a boss in WoW or FF14 and is close to beating the boss? Oh well, say goodbye to a possible clear because you might get disconnected in the middle of the fight and that disconnection might cause your raid that 1% dps loss and cause a 1% enrage.

Want to be a streamer? Be prepared to disconnect every hour and to constantly apologize to your chat about being disconnected. See your viewer count plummet because no one wants to stay on a stream that keeps on disconnecting.

(On the bright side, you’ll find out who of your viewers are loyal and who genuinely enjoy your stream, haha!)

Oh, and check out how nicely your VODs are split into parts of 1 hour and 30 minutes (sarcasm right here, fyi.).

Converge Fiber X Review
This is on a good day…

But on a really bad day, this is what happens…

Converge Fiber X Review
Check out all those disconnections! Woohoo.

So, do I recommend Converge as an ISP?

If your activities on the Internet consist of surfing, streaming movies and shows on Netflix, downloading and uploading stuff from and to the Internet, then MAYBE, I could recommend them as provider.

To be fair, they DO deliver their promised synchronous speeds and they currently do offer the best bang for buck plansIF things are working properly in your area.

Geekgirlmanila Converge
Converge Speedtest

But be prepared to deal with slow and long application process, billing problems (double charging, etc.) and possible problem days of network outages (Internet here today, Internet gone tomorrow!)

(These are just some of the complaints I’ve read about while researching on my problem and hoping for a fix. I’ll be happy to point you in the right direction if you’d like to read these complaints, too.

And yes, I’m not the only one with the 1 hour and 30 minute disconnection problem. I’ve come across several people who are experiencing the same problem as well.)

Oh, and have I mention that it’s extremely difficult to get in touch with their hotline?

Be prepared to wait for hours on the phone just to have your call get cut. They do have email, but it takes them days to reply, if they do reply at all.

(To be fair, if you do get to contact a customer service rep, they’re kinda nice and respectful.)

They also supposedly recently upgraded their customer service hotline to be able to accommodate more requests. However, I haven’t tried contacting them again since I’ve spent a good whole 2 days before trying to get in touch with anyone there.

And honestly, I’m not ready for that headache.

If you aspire to have DREAMS of becoming a streamer and/or a professional gamer, or of becoming a business owner of a gaming cafe or net cafe, then NO, I currently DO NOT recommend Converge as a provider.

With all things said, my recommendation might change once Converge has fixed this problem.

During my first year with Converge, I had enthusiastically recommended their service to a few of my friends.

(Their application and installation is fuss-free, I said. Their speeds are fast, I said. No lag and low ping in games, I said.)

But as of today, if you ask me if you should sign up for Converge then my answer is a BIG, FAT DON’T.

Better to look at other options in your area.

For now, my streaming career is sadly taking a backseat, and I even have to use my mobile LTE on some days just so I can play games uninterrupted.

If anyone from Converge reads this review, please feel free to get in touch with me.

I’d be more than happy to work with you and provide you with any data about my connection (ping results, tracert, etc.) that can help your company figure out a solution to my (and a bunch of other people’s) problem.

So as of right now, I’m sorry, Converge, but I definitely won’t recommend your service to anyone.

But please, feel free to prove me wrong.

I am currently in a 2 year contract lockout so unless I pay the remaining 11 months, I’m stuck with them for a while.

XOXO,

Converge Fiber X Review

 


Thank you for your time. To stay up-to-date with technology and Internet news, please follow us on Facebook (facebook.com/TechnoBaboy), Twitter (@technobaboy), and Instagram (technobryan).

Bryan is a tech and gadget enthusiast who spends his day blogging, writing fiction, and watching NBA clips on YouTube.

26 Comments

  1. Hi Guys, since tong mga conversation nyo is 4 months ago, may i know kung ok pa din ba magpakabit ng converge fiber today? im planning kasi magpakabit ng 25Mbps 1500/month, e lahat ng nababasa ko tru online and forums, hindi daw talaga ok ang converge fiber sa mga online gaming, lalo na ako iniiwan ko ng 2days naka on ang pc while naka auto attack lang ung games na nilalaro ko, so sayang naman kung bigla nawawala ung connection.. thanks po sa reply.. 😀 as of now my ISP is PLDT with speed of 15Mbps, nagustuhan ko lang ang converge kasi 25mbps ba naman na 1500/month lang, unlike sa PDLT 15mbps 1700/month. 😀 btw salamat din po dito sa ng post about honest issue ni converge fiber. 😀

  2. akala ko ako lang nakakaranas nito sobrang nakakainis nga tapos mag eemail ka sa converge service desk gagawan ka lang ng ticket di ka naman kakausapin tungkol sa problema mo. tapos tatawag ka naman sasabihin sayo ichecheck yung line mo if may problema bigla mapuputol yung call. hayyy scammaz nag sisisi nako bat nag converge pako. si zapnu di rin makapag stream dahil converge ang connection nya !

    Your comment is awaiting moderation.

  3. This review sounds biased. We all know location affects how reliable your connection is.

    P.S you can just switch to other ISPs if you really dont like it and then see which one’s the better option.

    • akala ko ako lang nakakaranas nito sobrang nakakainis nga tapos mag eemail ka sa converge service desk gagawan ka lang ng ticket di ka naman kakausapin tungkol sa problema mo. tapos tatawag ka naman sasabihin sayo ichecheck yung line mo if may problema bigla mapuputol yung call. hayyy scammaz nag sisisi nako bat nag converge pako. si zapnu di rin makapag stream dahil converge ang connection nya !

    • No, hindi sia biased. That’s an actual review right there and is open to be proven wrong.

      Also, “we all know location affects how reliable your connection is.” Doesn’t mean the service should be interrupted every 1 hr and 30 minutes. Which sounds like a bad switch config on Converge’s end.

  4. Garbage! They will ask for initial down payment before visiting your location, then they will decide that they don’t want to install service to your location. After that they will say that they will refund your money. (That’s Bullshit).

    They will send the refund form to your email, I submitted it so that I can get a refund but you will never receive any update from them, then they will ask for your bank details so that they can deposit it to your account but that will never happen, because after a few weeks they tell you that you have to pick up your money from their office which is 4 hours away from my location (that’s ridiculous).

    When you call they will promise that they will do their best to fix the issue, but after a couple of months you will never receive the promised fix to the issue.

    In short they will never give you the refund. They will just take your money and never give you the service that you needed.

    My advice don’t even try to get any service from this provider.

  5. Hi po magtatanong lang po if may mga nakaconverge po na from Fairview,QC? Ano po experience niyo regarding converge? plano po kasi naming magpalagay ng converge. Thank you in advance

  6. Lalo naman ang sky. Cguro may downsides ang converge pero sa ngayon cla pa din ang best option eh.

  7. I don’t recommend Converge anymore. I was very enthusiastic at recommending them to my friends and anyone I get to know looking for internet service, but starting now, I WILL NEVER.

    My problem is that my connection was gone and I don’t know why. My bill is up to date. It has been 5 days already today that I don’t have connection and no one from Converge has attempted to resolve it. This is even after they emailed me that they will get in touch with me to resolve it. NO ONE GOT BACK TO ME AND THERE IS NO ONE I CAN TALK TO! It is so hard to get in touch with them and your emails are like sent to nowhere, they don’t reply.

    I am planning to cancel their service and switch to a provider that has customer care service.

  8. Oops! Ito pala comment box. OMG ang tanga ko lang! Hahahaha anyway, great read, Bryan, as always 🙂 Kami naman wala namang ganyan na issues with Converge but it’s sad to know may ganitong mga issue din sila. Grabe din pag recommend ko sa kanila eh sa blog and vlog ko. Hehe.. Now at least I know may “other side” din pala. I hope they rectify these issues na… and mag hire na sila ng CSRs. LOL 😅

  9. So, all in all depende lang tlga sa location mo kung mggng mganda ung connection, correct? I’m planning to avail their 150 mps – 3500 FIBERX connection Balayan, Batangas area. Any thought guys? Thanks!

  10. Deciding between Sky Fiber and Converge… after reading the reviews.. I’m now having second thoughts,,,

  11. Deciding between Sky Fiber broadband and Converge fiber.. after reading the reviews… I’m having second thoughts now…

    • Hi! Depende ata yan sa location mo (Don’t quote me on this) pero may iba happy naman daw sila with Sky. Kami we have Sky and Converge (nagmove kasi kami and matagal natransfer ang Converge kasi mahirap silang icontact! Haha huhu so we signed up for Sky then nung natransfer na ang service ng Converge to our new home, 2 na ISP namin)… ANG LAYO! Between the two, I would pick Converge in a heartbeat. So far kami wala namang big issue with them except sa customer service hotline nila na mahirap icontact (although we have no reason naman to call — so far). It’s so sad lang kay Bryan kasi he’s a streamer and so super need nya talaga magandang connection..kami kasi dito di ko pansin if ganon ba ka grabe latency kasi sa use namin super smooth nya lang. May time early this yr na nagrereklamo asawa ko kasi sunod sunod na daw na “nagcho-choke” ang internet bigla (Converge) and so nadidisconnect sya sa laro.. But after a few weeks nawala naman. Ngayon back to “normal” na kami… Wala na ngang kumokonek sa Sky eh kasi umiinit lang ulo namin hahaha!!! I vlogged about this pala. If you’re interested, you can watch: https://youtu.be/ppHm6AA1AQc . I also wrote blogs regarding Converge, Sky, and Converge vs Sky. Hehehe

      To Bryan, dito nalang po ako magcomment kasi di ko mahanap comment box mo 🙁 IDK if naduling ba ako or what. anyway, I hope maayos na nila problem mo and to others na may same issue. I’m with you din especially sa customer service nila. ang hirap nilang ireach 🙁 Manawagan na tayo sa kanila on this. hehehe… thanks BTW for this blog. I’ll try din to check out that Ping Monitor app. Thank you 🙂

  12. It always says :
    “..Network connection interrupted. Check the upstream connection or contact your ISP to resolve the problem!..”

    very sad…goodbye tlga sa rank mode.

  13. Same 😂 say goodbye tlga sa rank mode..nawawala tlga ang connection..sad

    • The one who wrote the review is still using Converge because of the contract period.

        • The sad truth about the country’s fiber offerings is that quality of service usually depends on your area. In where I live, Globe Fiber is best since its new (newly installed cables for the village). Experienced no problems and speed is fantastic.

  14. itutulfo ko na tong converge na to. nag bayad ako ng 1500 dun sa nag kabit ng internet samin, tapos ilang weeks palang nawawalan na agad ng net
    tapos nung ginawa nila kasi tinext ko yung nag kabit sakin ng net sabi kasi tawagan ko lang kapag my problema. tapos ng hingi na naman ng 1500 tumawad ako kasi msyado mahal my prob daw sabi dun sa box something tapos pag tumawag daw ako sa converge aabutin daw months bago maayos prob so sa kanila nalang daw gagawan nalang daw nila ng paraan. nung ginawa after 2-3 days nawawalan na naman ng internet!. ano ba yan converge ganyan ba talaga kayo? nag papabayad kayo ng extra tapos. yung quality sobrang panget naman. nakakawalang gana mag babayad na naman ulit ako sa 20. sa tingin ko dapat di ko na bayaran dahil sayang lang binabayad ko ganyan din naman ginagawa niyo.

    • Converge Tech Reply

      @Shin

      Ngayon ka lang ba nakapag DSL / Fiber? kasi yang modus na yan ng mga tech luma na yan. Halata namang illegal ung gagawin nya dapat di mo na pinatos wala kang habol dun. Any issue sa internet mo na ang cause is outside your house di mo dapat kargo yun. problema yun ng ISP. Ang ginawa malamang nun Tech nilipat nya sa ibang port ung linya mo. tapos may ng check na ibang tech sa lugar nyo binalik ka dun sa old port mo kaya balik ang problema.

  15. Balak ko rin sana mag pa lagay ng converge kaso gusto ko muna mag hanap ng practical review. I’m planning to use coverge mostly for downloading and playing online games kasi ang bilis daw , 25mb/s ba naman . Thanks for this awesome review !

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