Editor’s Note: This review was contributed by Lia Espina, a former blogger from Geek Girl Manila. Lia is now a streamer on Twitch. You can catch her streams at LeeYahGrl

Ok, I’m going to be straight to the point.

It’s February 9, 2019 and currently, I am NOT happy with Converge’s service.

I’ve been with them for a year already (subscribed December 20, 2017) and to be fair, the first year was amazing – fast application and installation, stable connection, low ping and latency to most online games, and delivered promised speeds of 50 mbps up and down.

But as of today, I AM EXTREMELY UNHAPPY with Converge’s service.

Since January 11, 2019, I have been getting a disconnection problem that happens every 1 hour and 30 minutes, exactly on the dot.

Here is a generated report of my Ping Monitor app which I have been running since January 23, 2019.

Converge Fiber X Review
Ping Monitor Detailed Report

I have been in touch with Converge’s tech support numerous times, and this is their usual reply:

This is to acknowledge your concern. We will forward this to our network team for further checking. Please keep your modem on and will revert you an update once given. Thanks.

A team was also dispatched to my home last January 21 to check on the physical wiring, and even a modem replacement was made.

Unfortunately, I’m still experiencing the same problem until now.

For an ISP who claims to be THE Gamer’s choice of ISP, this problem is possibly one of the worst things your subscribers can experience.

Playing ranked games in League of Legends, DOTA or any MOBA? Say goodbye to your rank because you’ll probably get disconnected in the middle of your game.

Playing PUBG and hoping for a chicken dinner? Say goodbye to that as well, as you might get disconnected when there’s only two of you left in the map.

Have you been raiding a boss in WoW or FF14 and is close to beating the boss? Oh well, say goodbye to a possible clear because you might get disconnected in the middle of the fight and that disconnection might cause your raid that 1% dps loss and cause a 1% enrage.

Want to be a streamer? Be prepared to disconnect every hour and to constantly apologize to your chat about being disconnected. See your viewer count plummet because no one wants to stay on a stream that keeps on disconnecting.

(On the bright side, you’ll find out who of your viewers are loyal and who genuinely enjoy your stream, haha!)

Oh, and check out how nicely your VODs are split into parts of 1 hour and 30 minutes (sarcasm right here, fyi.).

Converge Fiber X Review
This is on a good day…

But on a really bad day, this is what happens…

Converge Fiber X Review
Check out all those disconnections! Woohoo.

So, do I recommend Converge as an ISP?

If your activities on the Internet consist of surfing, streaming movies and shows on Netflix, downloading and uploading stuff from and to the Internet, then MAYBE, I could recommend them as provider.

To be fair, they DO deliver their promised synchronous speeds and they currently do offer the best bang for buck plansIF things are working properly in your area.

Geekgirlmanila Converge
Converge Speedtest

But be prepared to deal with slow and long application process, billing problems (double charging, etc.) and possible problem days of network outages (Internet here today, Internet gone tomorrow!)

(These are just some of the complaints I’ve read about while researching on my problem and hoping for a fix. I’ll be happy to point you in the right direction if you’d like to read these complaints, too.

And yes, I’m not the only one with the 1 hour and 30 minute disconnection problem. I’ve come across several people who are experiencing the same problem as well.)

Oh, and have I mention that it’s extremely difficult to get in touch with their hotline?

Be prepared to wait for hours on the phone just to have your call get cut. They do have email, but it takes them days to reply, if they do reply at all.

(To be fair, if you do get to contact a customer service rep, they’re kinda nice and respectful.)

They also supposedly recently upgraded their customer service hotline to be able to accommodate more requests. However, I haven’t tried contacting them again since I’ve spent a good whole 2 days before trying to get in touch with anyone there.

And honestly, I’m not ready for that headache.

If you aspire to have DREAMS of becoming a streamer and/or a professional gamer, or of becoming a business owner of a gaming cafe or net cafe, then NO, I currently DO NOT recommend Converge as a provider.

With all things said, my recommendation might change once Converge has fixed this problem.

During my first year with Converge, I had enthusiastically recommended their service to a few of my friends.

(Their application and installation is fuss-free, I said. Their speeds are fast, I said. No lag and low ping in games, I said.)

But as of today, if you ask me if you should sign up for Converge then my answer is a BIG, FAT DON’T.

Better to look at other options in your area.

For now, my streaming career is sadly taking a backseat, and I even have to use my mobile LTE on some days just so I can play games uninterrupted.

If anyone from Converge reads this review, please feel free to get in touch with me.

I’d be more than happy to work with you and provide you with any data about my connection (ping results, tracert, etc.) that can help your company figure out a solution to my (and a bunch of other people’s) problem.

So as of right now, I’m sorry, Converge, but I definitely won’t recommend your service to anyone.

But please, feel free to prove me wrong.

I am currently in a 2 year contract lockout so unless I pay the remaining 11 months, I’m stuck with them for a while.


Converge Fiber X Review


Thank you for your time. To stay up-to-date with technology and Internet news, please follow us on Facebook (facebook.com/TechnoBaboy), Twitter (@technobaboy), and Instagram (technobryan).


Bryan is a tech enthusiast and self-admitted geek who enjoys blogging and watching NBA clips on YouTube. He has over 20 years of experience in corporate communications, marketing services, and customer relations from different industries such as telecommunications and banking.


  1. Tuwa ko pa naman at nag linya na ang converge dito sa marilao bulacan. Nakita kong available na magkabit ng internet sa bahay kaya nagpakabit na ako. Ang bilis magkabit wala pang 1 hour nakabitan ka na ako dito sa bahay last Nov 28, 2020. Yun nga lang walang pa internet. I-a-activate pa raw sa pampanga. Hintayin ko lang daw mawala yung blinking sa PON. Ayun Dec 6, 2020 na, 8 days na wala pa rin internet, di pa rin tumitigil kaka blink ng ilaw ng PON sa modem.

    Yung tuwa ko unti-unti ng nagiging galit at inis dahil hanggang ngayon wala pa rin akong internet.
    Problema paano ka makakapag reklamo sa converge e wala pa akong account dahil kaka-kabit palang nga. At yung ahente na nakausap ko. Ang laging sinasabi ay “Tinawag ko na po sa office ito. Baka mamaya magkakaroon na kayo ng internet”

  2. Hi, sa mga naka Converge na 75Mbps, ok po ba ito na plan or parang 25mbps lang?

  3. Violy perohan Reply

    sir bakit wala po kaming connection paki ayos nmn. po S5 blk4 lot20 kailangan po nmin ng connection dahil may module

  4. Sino po dito ang location ay batangas na meron nang experience sa internet connection ng converge?
    Nagpaplano po sana mag apply.

    Thank you po sa sasagot.

  5. network connection interrupted check the upstream connection or contact isp to resolve your pronlem

    Paano puyan ayunsin

  6. Kala ko din mabilis kasi 25mbps pero ang totoo 3.12mb/s lang speed niya in term sa download speed. 1mbps kasi katumbas ay 128kb/s in download speed kaya ang 25mbps ay 3.12mb/s download speed. Nalinlang din ako nung una akala ko 25mb/s yung download speed hindi pala kasi magkaiba pala ang mbps sa mb/s.

  7. Maganda siya downloading pero streaming not sure minsan mabagal, mas lalong hindi siya pwede na pang gaming baka mabato mo lang phone mo sa lag.

  8. Any latest feedback on constant disconnections? Is this still a problem? I’m in the process of connecting to the 75MBPS plan and if this is still the case, I might need to reconsider.. I’m currently using Sky Fiber and I only decided to get Converge because of the constant disconnection issues of my Sky Fiber.. if it’s the same case here, I will cancel my connection request.. hoping for anyone’s feedback.. Thanks in advanced!

  9. Idk. Maybe sa locations nyo yan. But sa location ko wala naman problema di ko naranasan mga sinasabi nyo na problema

  10. Dalawa bahay ko, parehas naka converge, ung sa 1st house ko mejo malayo sa kabihasnan okay nman ung up connection, mejo nawawala lang minsan. Sa 2nd house ko mismong city, every other minute. Naddisconnect. Swerte ko na kung magkpatapos ako ng isang round ng games that takes 15mins. The rest dc talaga. Kung mag pubg ka. Or ML. Mababanas ka lang. Nakakadismaya lang ung converge, nameet ko pa ung mismong may ari nito in person, maganfa ung plano nila. Ewan ko bkit nagkaganito na ngaun. Madami din ako nirefer sakanila. Tapos ganito na. Babalik na ulit ako sa pldt. Ang mahal mahal ng bayad ntin. npakapangit nman ng na aavail ntin.

  11. hallyuprince Reply

    ano po ginawa nyo sa line nyo? binayaran nyo pa rin ba or disconnected na?

      • Hi. Do you still experiencing this kind of problem. I’m planning to apply pa naman..

  12. Middle of 2019 I experience disconnection and getting worst. Sad to say I use it in live streaming business but I need to stop during peak hours or holidays due to disconnections. I receive warnings already kasi bawal ang weak connection. Kailan ba magkakaron ng matinong provider sa Pilipinas? Wala nman matinong choices eh! 2

  13. Bwisit na converge, mga tao nila di magkasundo sundo sa mga binibigay na information mga tanga ay. Isang buwan na yata kame naghihintay gang ngayon di mainstall install badtrip.

  14. Baconbriefs Reply

    Matagal na nila naayos yung issue na to. Affected din ako dati nung disconnection every 1 hour and 30 minutes pero naayos na.

    • Sadly nagperpersist pa rin yung issue na ‘to. Almost one year na kami sa Converge pero since day 1 may microdisconnections.

  15. Nag avail ako ng 1500 plan ng Converge, Bakit kaya 2775 sinisingil nila sa 1st month of use ko? Anyone experienced the same?
    Thanks sa sasagot

  16. Gaano po kayo kalayo(estimated distnace) sa fiber box nila? kasi may effect din daw po iyun sa connection ehh

  17. sadly im experiencing this problem also and the reply still the same lol almost 2 weeks of this horible experience now i cant play dota 2 or do some online encoding cause it messed my stuff and i just sign a contract to them this year T___T yes bang for the buck its true if your only used your net for surfing netflix etc it will pass downloading HD movies its if only pldt was better in our area i wont risk jumping to converge and here in philippines you dont really have much option to choose where to go

  18. medyo nakakatakot na pala mag converge ngaun. nasira kasi tong fiber ko sa PLDT, 5 days daw ang minimum time para ma attend ng tech ung service ko. so naiisipan ko ngaung magpakabit n lng sa converge.

  19. Anyone here using Converge /Sky along Cavite area? Bacoor or Imus? Your feedback will be highly appreciated. Kaka-process lang po ng application ko with Converge and still awaiting for my account number. Am reading a lot of negative feedback against Converge. Sky is my other options. We’re working home-based kaya it a necessity for ur to have a established internet connection. We’ll be moving soon to a new area and the current provider that we have is not available on that area. We’ll be moving soon to Mambog 3, Bacoor. Thank you!

    • Residing here at Realville subdivision, malapit sa Salinas. Kakapakabit lang namin. Consistent and speed pero laging na didisconnect. inayos na nila yung fiber nung isang araw, pero na didisconnect pa din. once every hour may disconnection.

  20. Anybody experience Converge in Pasig? I live in Greenwoods Executive Village, Pasig. Already paid the P4,000 initial amount (availing of 1500 plan) and just waiting for the installation.

    Thanks Bryan for the reviews!

    My guess is it would really depend on the area if the provider has sufficient infrastructure.

  21. Hi Guys, since tong mga conversation nyo is 4 months ago, may i know kung ok pa din ba magpakabit ng converge fiber today? im planning kasi magpakabit ng 25Mbps 1500/month, e lahat ng nababasa ko tru online and forums, hindi daw talaga ok ang converge fiber sa mga online gaming, lalo na ako iniiwan ko ng 2days naka on ang pc while naka auto attack lang ung games na nilalaro ko, so sayang naman kung bigla nawawala ung connection.. thanks po sa reply.. :D as of now my ISP is PLDT with speed of 15Mbps, nagustuhan ko lang ang converge kasi 25mbps ba naman na 1500/month lang, unlike sa PDLT 15mbps 1700/month. :D btw salamat din po dito sa ng post about honest issue ni converge fiber. :D

  22. akala ko ako lang nakakaranas nito sobrang nakakainis nga tapos mag eemail ka sa converge service desk gagawan ka lang ng ticket di ka naman kakausapin tungkol sa problema mo. tapos tatawag ka naman sasabihin sayo ichecheck yung line mo if may problema bigla mapuputol yung call. hayyy scammaz nag sisisi nako bat nag converge pako. si zapnu di rin makapag stream dahil converge ang connection nya !

    Your comment is awaiting moderation.

  23. This review sounds biased. We all know location affects how reliable your connection is.

    P.S you can just switch to other ISPs if you really dont like it and then see which one’s the better option.

    • akala ko ako lang nakakaranas nito sobrang nakakainis nga tapos mag eemail ka sa converge service desk gagawan ka lang ng ticket di ka naman kakausapin tungkol sa problema mo. tapos tatawag ka naman sasabihin sayo ichecheck yung line mo if may problema bigla mapuputol yung call. hayyy scammaz nag sisisi nako bat nag converge pako. si zapnu di rin makapag stream dahil converge ang connection nya !

    • No, hindi sia biased. That’s an actual review right there and is open to be proven wrong.

      Also, “we all know location affects how reliable your connection is.” Doesn’t mean the service should be interrupted every 1 hr and 30 minutes. Which sounds like a bad switch config on Converge’s end.

    • Aware Being Reply

      The author cannot switch to other ISPs kasi LOCKED ang plan ng Converge. One must contend with the difficulties for another year. This seems to be a plot to lure customers – sadyang maganda ang service sa first year, tapos 2nd year pangit na. Buyer BEWARE

  24. Garbage! They will ask for initial down payment before visiting your location, then they will decide that they don’t want to install service to your location. After that they will say that they will refund your money. (That’s Bullshit).

    They will send the refund form to your email, I submitted it so that I can get a refund but you will never receive any update from them, then they will ask for your bank details so that they can deposit it to your account but that will never happen, because after a few weeks they tell you that you have to pick up your money from their office which is 4 hours away from my location (that’s ridiculous).

    When you call they will promise that they will do their best to fix the issue, but after a couple of months you will never receive the promised fix to the issue.

    In short they will never give you the refund. They will just take your money and never give you the service that you needed.

    My advice don’t even try to get any service from this provider.

  25. Hi po magtatanong lang po if may mga nakaconverge po na from Fairview,QC? Ano po experience niyo regarding converge? plano po kasi naming magpalagay ng converge. Thank you in advance

  26. Lalo naman ang sky. Cguro may downsides ang converge pero sa ngayon cla pa din ang best option eh.

  27. I don’t recommend Converge anymore. I was very enthusiastic at recommending them to my friends and anyone I get to know looking for internet service, but starting now, I WILL NEVER.

    My problem is that my connection was gone and I don’t know why. My bill is up to date. It has been 5 days already today that I don’t have connection and no one from Converge has attempted to resolve it. This is even after they emailed me that they will get in touch with me to resolve it. NO ONE GOT BACK TO ME AND THERE IS NO ONE I CAN TALK TO! It is so hard to get in touch with them and your emails are like sent to nowhere, they don’t reply.

    I am planning to cancel their service and switch to a provider that has customer care service.

    • hallyuprince Reply

      naka lock in po ba kau? anong nangyari na sa connection nyo sa converge?

  28. Oops! Ito pala comment box. OMG ang tanga ko lang! Hahahaha anyway, great read, Bryan, as always :) Kami naman wala namang ganyan na issues with Converge but it’s sad to know may ganitong mga issue din sila. Grabe din pag recommend ko sa kanila eh sa blog and vlog ko. Hehe.. Now at least I know may “other side” din pala. I hope they rectify these issues na… and mag hire na sila ng CSRs. LOL ?

    • Im looking across all this comments, youre the first one to vouch for Converge.
      It would really help if you tell us your location and how long youve been with Converge. Para naman ma assess ko kung maganda ba talaga converge or hindi :)
      Plano ko din kase magpalipat sa Converge kase maganda plan nila. I’m currently a long time subscriber of Globe internet. Sobrang accomodating and maganda ang customer service ng Globe, BELIEVE ME, pag meron akong kahit sobrang liit na problema lang sa Globe, tumatawag agad ako sa 211. Theyre very accomodating and would immediately send Onsite Repair visit on my location, my problem would be solved usually the next day or AT MOST within the week.
      Pero Converge offers 25mbps UNLI for only P1500, which is very tempting for me to switch.

  29. So, all in all depende lang tlga sa location mo kung mggng mganda ung connection, correct? I’m planning to avail their 150 mps – 3500 FIBERX connection Balayan, Batangas area. Any thought guys? Thanks!

  30. Deciding between Sky Fiber and Converge… after reading the reviews.. I’m now having second thoughts,,,

  31. Deciding between Sky Fiber broadband and Converge fiber.. after reading the reviews… I’m having second thoughts now…

    • Hi! Depende ata yan sa location mo (Don’t quote me on this) pero may iba happy naman daw sila with Sky. Kami we have Sky and Converge (nagmove kasi kami and matagal natransfer ang Converge kasi mahirap silang icontact! Haha huhu so we signed up for Sky then nung natransfer na ang service ng Converge to our new home, 2 na ISP namin)… ANG LAYO! Between the two, I would pick Converge in a heartbeat. So far kami wala namang big issue with them except sa customer service hotline nila na mahirap icontact (although we have no reason naman to call — so far). It’s so sad lang kay Bryan kasi he’s a streamer and so super need nya talaga magandang connection..kami kasi dito di ko pansin if ganon ba ka grabe latency kasi sa use namin super smooth nya lang. May time early this yr na nagrereklamo asawa ko kasi sunod sunod na daw na “nagcho-choke” ang internet bigla (Converge) and so nadidisconnect sya sa laro.. But after a few weeks nawala naman. Ngayon back to “normal” na kami… Wala na ngang kumokonek sa Sky eh kasi umiinit lang ulo namin hahaha!!! I vlogged about this pala. If you’re interested, you can watch: https://youtu.be/ppHm6AA1AQc . I also wrote blogs regarding Converge, Sky, and Converge vs Sky. Hehehe

      To Bryan, dito nalang po ako magcomment kasi di ko mahanap comment box mo :( IDK if naduling ba ako or what. anyway, I hope maayos na nila problem mo and to others na may same issue. I’m with you din especially sa customer service nila. ang hirap nilang ireach :( Manawagan na tayo sa kanila on this. hehehe… thanks BTW for this blog. I’ll try din to check out that Ping Monitor app. Thank you :)

  32. It always says :
    “..Network connection interrupted. Check the upstream connection or contact your ISP to resolve the problem!..”

    very sad…goodbye tlga sa rank mode.

  33. Same ? say goodbye tlga sa rank mode..nawawala tlga ang connection..sad

    • Bryan Reply

      The one who wrote the review is still using Converge because of the contract period.

        • Bryan Reply

          The sad truth about the country’s fiber offerings is that quality of service usually depends on your area. In where I live, Globe Fiber is best since its new (newly installed cables for the village). Experienced no problems and speed is fantastic.

  34. itutulfo ko na tong converge na to. nag bayad ako ng 1500 dun sa nag kabit ng internet samin, tapos ilang weeks palang nawawalan na agad ng net
    tapos nung ginawa nila kasi tinext ko yung nag kabit sakin ng net sabi kasi tawagan ko lang kapag my problema. tapos ng hingi na naman ng 1500 tumawad ako kasi msyado mahal my prob daw sabi dun sa box something tapos pag tumawag daw ako sa converge aabutin daw months bago maayos prob so sa kanila nalang daw gagawan nalang daw nila ng paraan. nung ginawa after 2-3 days nawawalan na naman ng internet!. ano ba yan converge ganyan ba talaga kayo? nag papabayad kayo ng extra tapos. yung quality sobrang panget naman. nakakawalang gana mag babayad na naman ulit ako sa 20. sa tingin ko dapat di ko na bayaran dahil sayang lang binabayad ko ganyan din naman ginagawa niyo.

    • naperahan ka ng tao nila sir. diretso sa bulsa na ng nagkabit sayo…

    • Converge Tech Reply


      Ngayon ka lang ba nakapag DSL / Fiber? kasi yang modus na yan ng mga tech luma na yan. Halata namang illegal ung gagawin nya dapat di mo na pinatos wala kang habol dun. Any issue sa internet mo na ang cause is outside your house di mo dapat kargo yun. problema yun ng ISP. Ang ginawa malamang nun Tech nilipat nya sa ibang port ung linya mo. tapos may ng check na ibang tech sa lugar nyo binalik ka dun sa old port mo kaya balik ang problema.

  35. Balak ko rin sana mag pa lagay ng converge kaso gusto ko muna mag hanap ng practical review. I’m planning to use coverge mostly for downloading and playing online games kasi ang bilis daw , 25mb/s ba naman . Thanks for this awesome review !

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