OPPO Philippines is extending their warranty period for all OPPO users and dealers affected by the enhanced quarantine period. The extended terms and service warranty cover provisions on repair services and unit and accessory replacement.
“We understand the difficulties that the Filipinos are going through at this period. As a way of helping, we’ve made adjustments in our business by offering a warranty extension to all OPPO users affected by the COVID-19 outbreak. We hope that this will somehow aid our consumers during this trying time,” said Kent Zhang, Head of Aftersales of OPPO Philippines.
Repair Service Warranty
For OPPO devices and accessories, warranties expiring from March 9, 2020 until the last day of the quarantine period will get a two month extension, effective after the last day of the quarantine period. The repair covers services such as screen repairs, hardware and software tune ups, and other parts malfunctions.
Device Replacement Warranty
For devices purchased on March 1 to 20, The replacement period will be extended for 7 days, effective after the quarantine period. Those vying for a replacement will be required to provide documents and proofs for the claims on factory defects for the consideration of the extension.
Inspected and approved device replacements handled by an OPPO service center representative with an official issuance of Inspection Order starting February 20 until March 20 are also covered by the extension. Dealers affected will be able to return the devices to OPPO by May 20, 2020.
For the latest news and updates about OPPO, you may visit their official website at www.oppo.com.ph or official Facebook page at OPPO Philippines.