TL;DR: GrabAcademy provides drivers and delivery partners access to upskilling programs to enhance their skills and become competitive in the digital-first economy.
Grab Philippines launches GrabAcademy, an online platform that provides its driver- and delivery-partners free access to new learning and development opportunities to help them become more competitive in the digital-first economy.
The GrabAcademy offers new learning and development courses that spans three pillars – (1) Safety across the platform, (2) Growing within the platform, and (3) Thriving beyond the platform – in addition to courses on topics such as taxation and vehicle sanitation.
Safety across the platform
With many Filipinos relying on food delivery services for their everyday meals, GrabAcademy, in partnership with the Food Safety and Hygiene Academy of the Philippines (FoodSHAP), will offer specialized learning modules on proper food handling and delivery, as well as proper sanitation of vehicles and gears.
GrabAcademy will also offer learning courses on Data Protection, Crime Prevention, and Detection, as well as Anti-Harassment, to ensure that all driver- and delivery partners become stewards of safety on the platform and to their communities.
Growing within the platform
GrabAcademy will provide performance and service quality courses that will enhance the proficiency of its partners on the platform, and enable them to better serve their consumers.
This learning pillar includes refresher courses on the general code of conduct, driver-cancellation policy, and service quality standards, as well as an extensive coaching program to help driver- and delivery partners learn from best practices, and acquire key insights to help improve their productivity.
Thriving beyond the platform
Grab Philippines is committed to the longer-term wellbeing of its partners, and GrabAcademy will offer courses on entrepreneurship, baking, farming, and milk tea-making. With knowledge of these additional skills, they can make the most out of their earnings and training from the Grab platform, and create external opportunities for others.
Under this pillar, Grab Philippines is also working with local government units and agencies to further expand GrabAcademy and offer a range of vocational courses on the platform.
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In one of the latest collaborations, Grab has partnered with Microsoft to provide Grab driver-partners access to Microsoft’s Digital Literacy certification program via the Grab driver app.
Here, partners can complete six basic courses, covering topics such as computer basics, online communication, and creating and managing digital content. Upon completion of the course, driver-partners will be awarded a Microsoft certification for free. The courses will be available in both English and Filipino.
This program is also part of the broader regional GrabForGood collaboration between Grab and Microsoft, which aims to bridge the digital skills gap by committing their combined resources, expertise, and capabilities, to fulfill a shared vision of making the economic opportunities in technology and the digital economy accessible to everyone across Southeast Asia.
Grab driver- and delivery-partners will receive a Certificate of Completion upon accomplishing the GrabAcademy courses, which they can easily register for within their Grab Driver app.