Smart Communications delivers a superior 5G experience to Filipinos as it leads in the first 5G Experience Report for the Philippines by independent mobile analytics firm Opensignal.
The report covers the period from July 1 to September 28, 2021, and it shows Smart as the winner in five out of seven categories, including 5G Availability, 5G Download Speed, 5G Upload Speed, 5G Video Experience, and 5G Games Experience. Opensignal also declared Smart a joint winner in the remaining two categories – 5G Reach and 5G Voice App Experience.
Smart won the 5G Availability category with a score of 11.9 percent, which means Smart 5G users spent 11.9 percent of their time with an active 5G connection. This is 3.5 percentage points higher than Globe’s 8.4 percent.
On the other hand, Smart clinched the 5G Download Speed category with 178.1 Mbps, which is 78 percent faster than Globe’s 100.1 Mbps. It also led in the 5G Upload Speed category with 18.4 Mbps, which is 72.7 percent faster than Globe’s 10.7 Mbps.
Best 5G Video and Gaming Experience
Smart delivers the best mobile video streaming experience with a score of 77.9 points versus Globe’s 75.7 points on a 100 point scale. According to Opensignal, this indicates a “very consistent experience across all users, video streaming providers and resolutions tested, with fast loading times and almost non-existent stalling.”
Smart also provides its customers the best 5G gaming experience with a score of 71.9 points on a 100-point scale, 9 percent higher than Globe’s 66 points. “In most cases, the game was responsive to the actions of the player with most users reporting that they felt like they had control over the game,” noted the Opensignal report.
Meanwhile, Opensignal found Smart and Globe to be statistically tied in the 5G Reach category, a measure of how mobile users experience the geographical extent of an operator’s 5G network. Smart scored 3.7 points versus Globe’s 3.5 points on a 10-point scale.
Smart and Globe are also declared joint winners of the 5G Voice App Experience award, with Smart scoring 80.5 points versus Globe’s 79.2 points on a 10-point scale.
“These independent reports validate all our hard work unwavering efforts to deliver world-class connectivity to Filipinos and bring the benefits of 5G to our customers. As our 5G shift speeds up, we shall continue to improve our network to empower our nation and unlock unlimited possibilities for the careers, businesses, and passions of our subscribers,” said Jane J.Basas, SVP and Head of Consumer Wireless Business at Smart.
Smart has around 800,000 5G users on its network, which is a 200 percent increase from the number of Smart 5G users in December 2020. To date, Smart has also fired up over 4,400 5G sites in more than 4,000 locations for the Philippines’ widest 5G coverage.
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