Some PLDT customers experienced slower internet browsing on Monday due to capacity issues with one of the telco’s submarine cable partners.
PLDT said in an advisory that the partner confirmed a loss in some of its internet bandwidth capacity, which affected the browsing speed of some customers.
“One of our submarine cable partners confirms a loss in some of its internet bandwidth capacity, and thus causing slower internet browsing,” PLDT said in the advisory.
The company said it was working with its partners to provide alternate capacity and restore connectivity in the next few hours.
“We are working with our partners to provide alternate capacity that would restore the browsing experience in the next few hours,” the company added.
Some customers also reported problems accessing Google, Gmail, and YouTube earlier today. Downdetector.ph showed a spike in complaints about these services, which coincided with PLDT’s submarine cable issues.
PLDT has been investing in more strategic international subsea cables to boost its internet capacity. The telco said earlier this year that it aimed to reach the Petabit level (1,000 Terabits) in the next five years.
