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PLDT Home helps you stay online despite internet outages

Access to the internet is now a necessity.

In today’s world, access to the internet is no longer optional, but has become a necessity. Being online has transformed how we live, including attending virtual classrooms, working from home, managing finances, ordering food, and so much more. That is why losing internet access is more than a tech hiccup.

Meet PLDT Home Always On: A Smarter Backup Connection

PLDT Home’s Always On is a hybrid modem that combines fiber and LTE. The modem automatically switches to a 4G LTE connection, which ensures minimal disruption to any household’s internet experience. Once fiber is restored, it seamlessly switches back, so you don’t have to reconnect your devices.

Powered by Wi-Fi 6 technology, the Always On modem delivers speeds of up to 1 Gbps (depending on your plan).

Why Internet Outages Happen and Why Always On Matters

Fiber outages are often caused by factors beyond anyone’s control. Here are some common culprits:

  • Extreme Weather. The Philippines experiences around 20 tropical cyclones annually. Strong winds, falling trees, and floods can damage fiber lines and undersea cables, leading to extended downtime.
  • Cable Theft. Metro Manila accounts for over 60% of cable theft incidents nationwide. Stolen cables can knock out internet access across entire neighborhoods.
  • Rodents and Wildlife. Small animals like squirrels have been known to chew through fiber cables, causing outages that are tricky to detect and repair.
  • Roadworks and Construction. Digging and drilling in urban areas, often lead to accidental fiber cuts. These outages can take hours or days to fix.

PLDT Home Always On ensures that your household stays connected, whatever the reason may be. It’s all about convenience and reliability.

Gracielle "Bubbles" Rilloraza leverages over a decade of experience in business operations and customer service within the banking and telecommunications industries. She holds a Business Management Degree and a Master’s Degree from De La Salle University (DLSU).

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