Sharing Samsung PH’s official statement in light of the reported exploding Galaxy Note 7 incidents. If it’s true, such a shame because it is one damn good smartphone.
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. We will provide further details on the process and timing of replacement as soon as possible.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
So that’s it. The Galaxy Note 7 (review to be posted soon) is one of the best, if not the best, smartphone at this time. I’m saddened that this happened to such a great device, but at least Samsung is manning up and issuing replacements rather than making excuses and offering stopgap solutions.