If you are having problems with your Xiaomi or Black Shark device, bringing it to a service center is the best and easiest solution to have it fixed. And if you are wondering where these are, here is the list of authorized Xiaomi Service Centers in the Philippines.
[Updated 01/17/23: Updated to reflect the current service centers.]
Xiaomi smartphones have quickly gained popularity here in the Philippines since their official debut. Naturally, it makes sense for the official distributor to also put up service centers for their customers.
If you’re a Xiaomi smartphone owner who needs to have his phone serviced, then you’d be happy to know that Xiaomi Philippines has your back.
For concerns about your Xiaomi devices, you can get in touch with the Xiaomi Toll-free Contact Center at 1-800-1312-0048 for PLDT/SMART or 1-800-8386-5529 for GLOBE, and via email at service.ph@xiaomi.com or mi-phfeedback@xiaomi.com.
See also: LOOK: Xiaomi Mi Store product catalog for September/November 2022
As for the official list of authorized Mi Service Centers, you can refer to the list below.
Authorized Xiaomi Mi Service Centers
Smartphone Service Centers
For Xiaomi smartphones, tablets, and eco-products.
| Branch | Address | Contact |
| Citylight Telecom Main Greenhills | 102 Jafer Place Bldg., Eisenhower St., Greenhills, San Juan | 09204842222 09274226263 |
| Citylight Telecom SM San Lazaro | 3F SM City San Lazaro, Sta. Cruz, Manila | 02 82440974 09184146484 |
| Citylight Telecom SM Bicutan | A004 LG Bldg. A, SM Bicutan, Dona Soledad Ave., Brgy. Don Bosco, Paranaque City | 027927357 09177686547 |
| Citylight Telecom Laoag | 13 JP Rizal St., Brgy. 14, Laoag City | 09176906345 09152011825 |
| Citylight Telecom RDA Davao | Space 11A City Triangle Commercial Center, Roxas St., cor. CM Recto, Davao City | 09365739968 |
| Citylight Telecom CDO | GF South Promenade Limketkai Mall, Cagayan De Oro City | 09977189222 |
| Cityylight Telecom JPY Kamuning QC | 52 Kamuning Rd., Quezon City | 09178979125 |
| Citylight Telecom Iloilo | Room 123 Mary Mart Mall Centre III, Valeria St., Iloilo City | 09106486416 |
| Citylight Telecom Digiworkz Bacolod | Lita Gamboa Bldg., Lot 2 Blk 3 Door 6 Locarno St., Brgy. Villamonte, Bacolod City | 09214966360 |
| TCI Main Pasig | 61 TCI Tower, West Capitol Drive cor. Stella Maris St., Brgy. Kapitolyo, Pasig City | 0284708333 0284708383 09052258841 09989670783 |
| Esquiretech (Exclusive Service Center) SM City Manila | Unit 24-25 Cyberzone, Lower GF, SM City Manila | 09177049552 |
| Esquiretech (Exclusive Service Center) Market! Market! | Level 1 Market! Market!, Bonifacio Global City (BGC), Taguig | 09177089615 |
| Esquiretech (Exclusive Service Center) Cebu | 3/F Ayala Center Cebu, Archbishop Reyes Ave, Cebu City | +639395624913 |
| ABTEK Electronics and Cellphone Repair Shop | Abtek GF Pvlb Bldg., Mabini St., Dinagaan Legapi City | 09300863506 |
| A2Z Gadgets and Accessories Shop | Heritage Bldg. Bacoor | 0464773806 09518950746 |
| AMR Tech Hub | Unit 202 Metrover Bldg Guiguinto Bulacan | 09959911059 |
| Pro.Fix Service Center | No.4 A. Sandoval Ave, Pasig, 1600 Metro Manila | 0277584275 09195531585 |
| RNP Electronics Repair Services | 42 NLSA Road Brgy. San Isidro, General Santos City | 0996540875 |
| Scoot Empire | Riverside Dr, Pasig, Metro Manila | 09185471974 |
| Jelson’s Enterprises Inc. | 7 St. Andrew, Milagros, Antipolo City | 0286971261 0286392421 |
Smartphone Collection Points
| Branch | Address | Contact |
| Citylight Telecom SM Marikina | 124 GF Cyberzone SM Marikina, Tayug Kalumpang, Marikina City | 77992987 |
| Citylight Telecom SM Fairview | L316 Cyberzone, SM City Fairview, Quirino Hi-Way, Novaliches, QC | 34191988 09070732245 |
| Citylight Telecom San Fernando | CZ K138 GF SM City Pampanga, San Jose City, San Fernando, Pampanga | 87810934 |
| Citylight Telecom MemoXpress Seaside Cebu | 3F Cybezone Memoxpress, SM Seaside, Cebu City | 09425198039 |
Xiaomi & Black Shark Products Service Center
| Branch | Address | Contact |
| Mi Store PH Head Office | 46 Joy St., Grace Village, Brgy. Balingasa, Quezon City | 83646041 to 49 local 231 83678888 |
If you are experiencing problems with your Xiaomi or Black Shark phone or other Xiaomi products, you can bring it to one of the branches listed above as a walk-in. Although, it’s best to give them a call first to figure out what you can do before you go.
Read More: Mi Store in SM Megamall is now open
Also, keep in mind that the authorized service centers will only accept items that were bought from authorized Mi Stores. They will not accept gray market units or phones bought outside the country.
For more information about official Mi store branches and the products they carry, you can check out our post about it HERE.
107 Comments
Hi please reply to concern. I bought Xiaomi Redmi 9t last march 15. For the past 3 weeks, it is in good condition however this April 10 I notice that there is a blurry fade on the lower right part of my phone and then as time goes it was spreading until my phone/screen was totally blackout. I don’t know what happen the phone was good and there is no sign of any dents. So the 7 days warranty was already expired so my chance was the 2 years service warranty. May I know if it was still covered by my warranty to fix my phone???
I’m not sure. Only the service centers can answer. I found this link on their website. Maybe it can help — https://www.mi.com/ph/service/warranty
They listed this under Hardware related concerns. It says warranty period is 1 year. You have a chance but it will depend on their diagnosis.
What do you mean depends on their diagnosis ? So, if they check and my phone has a bad damaged and its not my fault though is there a chance that I will pay them fix my phone? Please do reply. It was my first time to buy phone for myself :(
As of today I saw the service center phone number on your website but no one try to pick up the phone? I just want to ask and confirm to them for the resolution for my case. It just keep on ringing. Very badly needed a feedback to them.
Hi where can I bring my poco m3 to fix? I’m from sto.tomas,batangas..thank you
sir bka pwd plbas n kau ng bgong update nsira lng cp ko ng update n lumbs nong isng buwan
sa redmi 9t po pag nag palit ka wallpaper na pic mo mga ilang minutes lang magpapalit po agad ng wallpaper tas kahit sa paglalaro po ng cod biglang naghohome??? pls pakisagot
hi po yong xiaomi redmi ko dn po nag update ng bago pktpos ng update dina gumagana ang mga related s google 12.0.14 ang version ko ngaun hindi ko n mgamit sa online class. kci d mka gmit ng play store o ano pa mn ang hirap nmn ng andriod ng xiaomi ma upgrade lng imbis n gumanda nasira p tuloy wla png 1yr
Bakit po ba kusang namamatay itong xiaomi MIA3?? Bigla lang syang namamatay pero nabubuksan ko naman ulit. I want to know lang kung bakit may instances na biglang namamatay. Thank you po.
Hello! Tanong ko lang po if sa Xiaomi Service Center kayang ma-retrieve ung mga photos and videos na nareformat sa phone redmi note 7 na phone. Sana po May makasagot. Need ko lang po talaga..
Unfortunately, kapag na format its highly unlikely na ma retrieve pa yan.
Hi please reply to concern. I bought Xiaomi Redmi 9t last march 15. For the past 3 weeks, it is in good condition however this April 10 I notice that there is a blurry fade on the lower right part of my phone and then as time goes it was spreading until my phone/screen was totally blackout. I don’t know what happen the phone was good and there is no sign of any dents. So the 7 days warranty was already expired so my chance was the 2 years service warranty. May I know if it was still covered by my warranty to fix my phone???
I’m not sure. Only the service centers can answer. I found this link on their website. Maybe it can help — https://www.mi.com/ph/service/warranty
So i bought my Xiaomi redmi 9t last march. For the past months that i using it is good, however this month, i reboot my phone and it not open or there is no sign of life in my phone. Can you address the issue of my phone?and may i know if it was still covered in my warranty of 2years to fix this phone.
no power i think. same prob with my poco m3. Yes, it is covered by your warranty. You don’t need to pay a single cent i think
hello sir good day nabagsak po kasi yung poco x3 di ko po makita kung basag tlga ung lcd ayaw na po kasi mag open possible po ba na nadamage din ung hardware nya?
Its likely na meron hardware damage. Best to give a call to the nearest service center to your location.
okay sir Thank you!
Hello, ask ko lang bakit biglang namatay yung Redmi Note 3 ko. Pagkatapos nung inopen ko na lumabas yung logo then puro black na sya after non. Sinubukan ko na tanggalin yung battery saka fully charged na rin pero ganon parin. Sana masagot. Salamat!
Good pm can i ask how much its cost replacement battery and repair xiaomi redmi7 thankyou stay safe
Hi im joan bumili ako ng poco m3 sa lazada noong january 2021 inalagan ko ng mabuti celfone ko noong nakaarang buwan na lowbat lang sya tapos di n ama open … Mag 7mons pa lang sya pano gamitn ang warranty nya kabago bago pa ng pgone ko
Hi, binili ko po sa xiaomi official store sa Lazada Yung redmi note 9s. Pwede po ba Rin siya ipaayos sa xiaomi service center?
Do you accept repair of mi box? the remote is not working . Can I bring to one of your service center like SM Megamall?
God pm po.. Concern ko lang po almost 2 months ko p Lang po nagagamit ung fone ko redmi note9 nag log po ng 2 hours then namatay taz Nde n po nag chacharge..pano Kaya po un.. Thx po.
Same problem po, naayos nyo po ba?
good day. i am owner of a redmi 7a, and just today, this morning, i cant access my google play. and i try to restore, install and acess it again but no good. i try to install it in get app but saying old versionand contact developer. please help. i need to get back in my normal celphone usage.
hope u can help.thankyou
Try clearing the app’s data and cache in the Settings.
mi 11 lite ayaw po gumana ng fingerprint sensor saka nawala sa option ano kaya naging problem
water damage help brand new redmi 9 pro