Updated on September 20th, 2021
If you are having problems with your Xiaomi smartphone or Black Shark device, you can bring it to any of these authorized Mi Service Centers.
UPDATE 09.20.21: The list has been updated to reflect the current service centers.
Xiaomi smartphones have quickly gained popularity here in the Philippines since its official debut. Naturally, it makes sense for the official distributor to also put up service centers for their customers.
If you’re a Xiaomi smartphone owner who need to have his phone serviced, then you’d be happy to know that Mi Store Philippines has your back. The official Xiaomi distributor posted the list of their authorized service centers on their official Facebook page. Their official partner for this purpose is Citylight Telecom.
RELATED: Xiaomi Mi Store: Here’s the official product catalog for September – October 2021
The Citylight Telecom has branches across the country. Here is the official list of authorized Mi Service Centers where you can have your Mi phone serviced.
Authorized Xiaomi Mi Service Centers
Smartphone Service Centers
| Branch | Address | Contact |
| Citylight Telecom Centre SM San Lazaro | 3F SM City San Lazaro, Sta. Cruz, Manila | 82440974 09184146484 |
| Citylight Telecom Centre Greenhills | 102 Jafer Place Bldg., Eisenhower St., Greenhills, San Juan | 09204842222 09274226263 |
| Citylight Telecom Centre CDO | GF South Promenade Limketkai Mall, Cagayan De Oro City | 09977189222 |
| JPY Kamuning Quezon City | 52 Kamuning Rd., Quezon City | 09178979125 |
| Digiworkz Bacolod | Lita Gamboa Bldg., Lot 2 Blk 3 Door 6 Locarno St., Brgy. Villamonte, Bacolod City | 09214966360 |
| Citylight Telecom Centre Laoag | 13 JP Rizal St., Brgy. 14, Laoag City | 09176906345 09152011825 |
| Citylight Telecom Centre SM Bicutan | A004 LG Bldg. A, SM Bicutan, Dona Soledad Ave., Brgy. Don Bosco, Paranaque City | 7927357 09177686547 |
| RDA Davao | Space 11A City Triangle Commercial Center, Roxas St., cor. CM Recto, Davao City | 09365739968 |
| Citylight Telecom Centre Iloilo | Room 123 Mary Mart Mall Centre III, Valeria St., Iloilo City | 09106486416 |
Smartphone Collection Points
| Branch | Address | Contact |
| Citylight Telecom Centre SM Marikina | 124 GF Cyberzone SM Marikina, Tayug Kalumpang, Marikina City | 77992987 |
| Citylight Telecom Centre SM Sta. Mesa | C17 Cyberzone, SM City Sta. Mesa, Aurora Blvd., Quezon City | 09292979537 |
| Citylight Telecom Centre SM Megamall | KC 408, 4F Bldg. B, SM Megamall, Ortigas, Mandaluyong City | 09757900799 |
| Citylight Telecom Centre Fairview | L316 Cyberzone, SM City Fairview, Quirino Hi-Way, Novaliches, QC | 34191988 09070732245 |
| Citylight Telecom Centre SM City North | Tech Kiosk 12, SM City North EDSA, Quezon City | 09653379335 |
| Citylight Telecom Centre SM Valenzuela | 311A SM City Valenzuela, Brgy. Karuhatan, Valenzuela City | 09127394707 09086970196 |
| Citylight Telecom Centre Dagupan | 3F Nepomall, Arellano St., Dagupan City | 09227906336 |
| Citylight Telecom Centre San Fernando | CZ K138 GF SM City Pampanga, San Jose City, San Fernando, Pampanga | 87810934 |
| Citylight Telecom Centre SM Lucena City | 3F Cyberzone SM City Lucena, Dalahican Rd., Lucena City | 09464757029 |
| Citylight Telecom Centre SM San Mateo | CZ 24 SM San Mateo, Brgy. Ampid I, San Mateo, Rizal | 79563846 |
| Citylight Telecom Centre Memoxpress Seaside Cebu | 3F Cybezone Memoxpress, SM Seaside, Cebu City | 09425198039 |
Xiaomi & Black Shark Products Service Center
| Branch | Address | Contact |
| Mi Store PH Head Office | 46 Joy St., Grace Village, Brgy. Balingasa, Quezon City | 83646041 to 49 local 231 83678888 |
If you are experiencing problems with your Mi or Black Shark phone or other Xiaomi products, you can bring it to one of the branches listed above as a walk-in. Although, its best to give them a call first to figure out what you can do before you go.
Related: Mi Store in SM Megamall is now open
Also, keep in mind that the authorized service centers will only accept items that were bought from authorized Mi Stores. They will not accept gray market units or phones bought outside the country.
For more information about official Mi store branches and the products they carry, you can check out our post about it HERE.
86 Comments
where can I replace my black shark 2 battery? I’m in quezon city
For Black Shark devices, their service center is their head office in QC. Contact them at 83646041 to 49 local 231 or 83678888. I’ve also updated the post to reflect the new service centers.
Hi please reply to concern. I bought Xiaomi Redmi 9t last march 15. For the past 3 weeks, it is in good condition however this April 10 I notice that there is a blurry fade on the lower right part of my phone and then as time goes it was spreading until my phone/screen was totally blackout. I don’t know what happen the phone was good and there is no sign of any dents. So the 7 days warranty was already expired so my chance was the 2 years service warranty. May I know if it was still covered by my warranty to fix my phone???
I’m not sure. Only the service centers can answer. I found this link on their website. Maybe it can help — https://www.mi.com/ph/service/warranty
They listed this under Hardware related concerns. It says warranty period is 1 year. You have a chance but it will depend on their diagnosis.
What do you mean depends on their diagnosis ? So, if they check and my phone has a bad damaged and its not my fault though is there a chance that I will pay them fix my phone? Please do reply. It was my first time to buy phone for myself :(
As of today I saw the service center phone number on your website but no one try to pick up the phone? I just want to ask and confirm to them for the resolution for my case. It just keep on ringing. Very badly needed a feedback to them.
sir bka pwd plbas n kau ng bgong update nsira lng cp ko ng update n lumbs nong isng buwan
sa redmi 9t po pag nag palit ka wallpaper na pic mo mga ilang minutes lang magpapalit po agad ng wallpaper tas kahit sa paglalaro po ng cod biglang naghohome??? pls pakisagot
hi po yong xiaomi redmi ko dn po nag update ng bago pktpos ng update dina gumagana ang mga related s google 12.0.14 ang version ko ngaun hindi ko n mgamit sa online class. kci d mka gmit ng play store o ano pa mn ang hirap nmn ng andriod ng xiaomi ma upgrade lng imbis n gumanda nasira p tuloy wla png 1yr
Bakit po ba kusang namamatay itong xiaomi MIA3?? Bigla lang syang namamatay pero nabubuksan ko naman ulit. I want to know lang kung bakit may instances na biglang namamatay. Thank you po.
Hello! Tanong ko lang po if sa Xiaomi Service Center kayang ma-retrieve ung mga photos and videos na nareformat sa phone redmi note 7 na phone. Sana po May makasagot. Need ko lang po talaga..
Unfortunately, kapag na format its highly unlikely na ma retrieve pa yan.
Hi please reply to concern. I bought Xiaomi Redmi 9t last march 15. For the past 3 weeks, it is in good condition however this April 10 I notice that there is a blurry fade on the lower right part of my phone and then as time goes it was spreading until my phone/screen was totally blackout. I don’t know what happen the phone was good and there is no sign of any dents. So the 7 days warranty was already expired so my chance was the 2 years service warranty. May I know if it was still covered by my warranty to fix my phone???
I’m not sure. Only the service centers can answer. I found this link on their website. Maybe it can help — https://www.mi.com/ph/service/warranty
So i bought my Xiaomi redmi 9t last march. For the past months that i using it is good, however this month, i reboot my phone and it not open or there is no sign of life in my phone. Can you address the issue of my phone?and may i know if it was still covered in my warranty of 2years to fix this phone.
no power i think. same prob with my poco m3. Yes, it is covered by your warranty. You don’t need to pay a single cent i think
hello sir good day nabagsak po kasi yung poco x3 di ko po makita kung basag tlga ung lcd ayaw na po kasi mag open possible po ba na nadamage din ung hardware nya?
Its likely na meron hardware damage. Best to give a call to the nearest service center to your location.
okay sir Thank you!
Hello, ask ko lang bakit biglang namatay yung Redmi Note 3 ko. Pagkatapos nung inopen ko na lumabas yung logo then puro black na sya after non. Sinubukan ko na tanggalin yung battery saka fully charged na rin pero ganon parin. Sana masagot. Salamat!
Good pm can i ask how much its cost replacement battery and repair xiaomi redmi7 thankyou stay safe
Hi im joan bumili ako ng poco m3 sa lazada noong january 2021 inalagan ko ng mabuti celfone ko noong nakaarang buwan na lowbat lang sya tapos di n ama open … Mag 7mons pa lang sya pano gamitn ang warranty nya kabago bago pa ng pgone ko
Hi, binili ko po sa xiaomi official store sa Lazada Yung redmi note 9s. Pwede po ba Rin siya ipaayos sa xiaomi service center?
Do you accept repair of mi box? the remote is not working . Can I bring to one of your service center like SM Megamall?
God pm po.. Concern ko lang po almost 2 months ko p Lang po nagagamit ung fone ko redmi note9 nag log po ng 2 hours then namatay taz Nde n po nag chacharge..pano Kaya po un.. Thx po.
Same problem po, naayos nyo po ba?
good day. i am owner of a redmi 7a, and just today, this morning, i cant access my google play. and i try to restore, install and acess it again but no good. i try to install it in get app but saying old versionand contact developer. please help. i need to get back in my normal celphone usage.
hope u can help.thankyou
Try clearing the app’s data and cache in the Settings.
water damage help brand new redmi 9 pro
Paano po ba pag walang boses tung mga video clips ko? Pati voice record ko walang boses. Pero okay naman ang music, youtube, pag may tumatawag and all. Wala lang talaga boses ang video sa camera tapos voice recorder. Pakisagot naman po. Wala po kasing MI store dito sa Pagadian City. Thank you.
panu po ma uunlocked yung cp ku po na redmi5
na locked po ksi hnd..hnd kuna po nagagamit..sana po magawan ng paraan para po ma unlocked na po yung cp ku…
i
Hi po tanong ko lang po under warranty pa namn po ung mi 9t phone ko kapag nagpunta po ba ako sa service center po gagawin po ba agad salamat po ng marami
Mas maganda tawag po muna kayo to be sure. Para di din masayang oras mo.
Tried calling many times, no answer
hello how to enable call recorder to xiaomi Redmi Note 9 or what better app can you recommend for call recorder? thanks
God pm po.. Concern ko lang po almost 2 months ko p Lang po nagagamit ung fone ko redmi note9 nag log po ng 2 hours then namatay taz Nde n po nag chacharge..pano Kaya po un.. Thx po.
Me i ask sir if how much po pagawa sa MI ng screen since nasira po sya due to unpredictable experience nabanga po kasi siya sa kanto ng table sa office how much po kaya yung item na REDMI NOTE 7.
Thanks
Marky
Hello, meron po ba kayong available na LCD for Xiaomi Redmi Note 7? Thank you. ?
good pm how maich replacement ng touchscreen lcd redmi note4??
hi how much po ba replacement ng Lcd ng redmi note 5 pro? and kasama na papalit ng housing how much po? thankyou in advance
My redmi go got stuck on fastboot . i bought it on lazada mi official store can i bring it to service center..
Hi, pls help me contact Xiaomi Market Market Branch. Kasi I bought an Electric scooter last saturday tapos malambot ung harap sabi lang eh need ko lang daw pahanginan kc ganyan lang daw minsan pag galing factory. Then nung napahanginan ko upon observation parang may butas siya kasi ang bilis niya lumambot. Please help me kasi hassle if pupunta pa ako ng Taguig dala dala yun. Thank you.
how much will it cost to flash my mi max 2, it just display mi logo when i turn it on
Yong phone ko po 9 months plang last payments ko D’s Dec. Ng lobo po Yong battery nya ngpapatay sya covered pa po ba Ng warranty?
Ask lang po if saan pwede mag pa ayos ng amazfit watch po
nice blog
good and informative
thanks for blogging
Pwede ba maayos tong redmi note 4x ko sa service center, secondhand to. sira kasin wifi at Bluetooth.
Paano po magagamit ulit yung phone ? nakalimutan po kase yung id tyaka pass
hello po same issue here, ok napo ba sa inyo? salamat po
Sadly na nakatempered na yung redmi note 5 ko and nung nalaglag biglang nabasag yung glass protector nia imbes na tempered yung masisira nung nag tanung ako sa isang branch ng citylight kung mag kano mag papalit umabot sa 5k+ glass protector palang yun or baka isama na ung lcd sa papaltan although na okey nman ung touchscreen. Any advise?
order ka na lang sa shopee or lazada kung saan mas mura then pakabit mo na lang sa service center ng MI malaki ang matitipid mo
Hi, Can I ask if the Pampanga branch has a Phone number?
ayaw mag charge ng powerbank na binili ko..kahapon ko pang binili..dec 21..saan ko pwede dalhin para ipaayos?
Hi. Just bring it to any of the service centers listed on this post. Better if you give them a call first just in case.
Just want to ask how much it will cost for Xiaomi redmi note 4 LCD and location of the shop.Im from Nueva Ecija landmark near SM Cabanatuan. THANK YOU IN ADVANCE
Hi. Just bring it to any of the centers listed here. It might be better if you give them a call first. The numbers are listed as well.
Hi can I ask how much will it cost to repair the blurry and unfocused back camera of my mi note 5a prime?
Hi pls do help me to fix my xaomi phone i just bought this to other country and dunno where place to fix this.the power wasnt working anymore
do you cater amazfit watches for repair? my amazfit bip has a defective touch screen..
Redmi s2 has no fingerprint and face unlock option how ro fix po?
Mag kano po ba mag pa ayos ng nasirang screen ng phone kasi nahulog ko po kasi kanina. Xiamo Redmi note 4 po yung phone ko. san po malapit na mi store. general santos city po ako.
how much po paayos ng imei ng redmi s2??
Magkano po yung battery ng redmi 4x?? Salamat po..
Nasira po ang screen ng phone, nabagsak po kasi ..san po pinakamalapit na service center sakin?, makati po ang location ko ..and idea po kung magkano ang replacement salamat po
Nasira po yung phone ko na xiaomi redmi note 4x dahil nabasa po ng ulan. Nasira yung internal niya. Pwede ko po bang iparepair or replace the internal sa xiaomi service kahit na may bayad?
Salamat
Not sure about this one. Cost of the repair might be costly. Please get in touch with their service center through this link http://citylight.com.ph/?q=contact
My mi phone sim and wifi is not functioning. What will i do to fix the problem? Pls reply. Thanks
Hi. I suggest you bring it to their service centers. You can log on to http://citylight.com.ph/?q=Appointment and schedule an appointment.
For mi acct lock, pede po dalhin sa service center?
I am not sure about that one. You may inquire about it through this link –> http://citylight.com.ph/?q=contact
Do you have home credit, sa sm san mateo?
Asap po hindi ko magamit redmi 5 plus ko sira daw battery saan po ba pede umoorder orbumili…asap
You might need to bring your phone to their service centers. You can also try the Mi Stores in Trinoma, SM Megamall, SM City North, and Gateway mall.
Where can i buy a battery of redmi 5 plus
Battery model bn 44.asap
Good Day!I’m basing in Cebu area and Got some problem of my Mi not5A lcd screen,is there any affiliated store aside Junrex Shop which located im Ayala Center Cebu?I live in San Fernando Cebu ..looking forward for your response,..thanks and God bless
mam sir how much repair my lcd xiaomi 5s plus lcd damage
Hello! Can i ask some help. After I factory reset my redmi note 4, it says the device is locked. I forgot the password too cause the number used to activate the mi account is not working anymore. How can I unlocked it.Thanks for the answer!
Hi. You might need to bring your phone to their service center.
Is there a labor fee if i will request to fix my cracked screen?
Ask lang po if saan pwede mag pa ayos ng amazfit watch po
Ive bought my xiaomi redmi 5 plus here in saudi arabia when i sent it to my wife suddenky the handling ruined the lcd of her….can she just drop by at any of you service centers for the repair of her phone…thank you very much
GOOD DAY!
WHERE CAN I BUY A REPLacement LCD TOUCHSCREEN for my XIAOMI REDMI NOTE 4 A? THANK YOU HOPE YOU CAN HELP ME..
Good day. If you bought your phone from official stores, please try http://citylight.com.ph/. They are the partner of Xiaomi for after sales service.
Hello, asking for some help. My redmi note 8 pro’s speaker was not functioning but it has sounds if there’s a headset plugged in. What should I do? It was only 6months since I bought it.
You might need to bring it to their service centers.
Hello good eve , ung remi note 9 ko, 2 and a half week ko palang nagamit nag la lag na then after ilang days ung camera sobrang lag d ko naipunta agad due to extension of ECQ during month of august to then end day of that month, edi warranty nalang pag-asa ko, hanggang ngaun 2 weeks na nakalipas wala ako balita sa phone ko, gusto ko na makuha kasi wala namn sira ung phone e. ung telephone number ng SM bicutan service center laging busy ilang beses na ko tumatawag. pls pahingi ako ng Cellphone number or paki-contact sila na follow up. small problem lang namn pero antagal, wala namn sira ung phone. ung laggy talaga sya kasi at ung camera mas super laggy grabeh,. disappointed ako sobra akala ko maganda ang xiaomi phones.