If you are having problems with your Xiaomi or Black Shark device, bringing it to a service center is the best and easiest solution to have it fixed. And if you are wondering where these are, here is the list of authorized Xiaomi Service Centers in the Philippines.

[Updated 10.26.22: Updated to reflect the current service centers.]

Xiaomi smartphones have quickly gained popularity here in the Philippines since their official debut. Naturally, it makes sense for the official distributor to also put up service centers for their customers.

If you’re a Xiaomi smartphone owner who needs to have his phone serviced, then you’d be happy to know that Xiaomi Philippines has your back.

For concerns about your Xiaomi devices, you can get in touch with the Xiaomi Toll-free Contact Center at 1-800-1312-0048 for PLDT/SMART or 1-800-8386-5529 for GLOBE, and via email at service.ph@xiaomi.com or mi-phfeedback@xiaomi.com.

See also: LOOK: Xiaomi Mi Store product catalog for September/November 2022

As for the official list of authorized Mi Service Centers, you can refer to the list below.

Authorized Xiaomi Mi Service Centers

Smartphone Service Centers

BranchAddressContact
Citylight
Main – Greenhills
102 Jafer Place Bldg., Eisenhower St., Greenhills, San Juan09204842222
09274226263
Citylight
SM San Lazaro
3F SM City San Lazaro, Sta. Cruz, Manila0282440974
09184146484
Citylight
SM Bicutan
A004 LG Bldg. A, SM Bicutan, Dona Soledad Ave., Brgy. Don Bosco, Paranaque City027927357
09177686547
Citylight
Laoag
13 JP Rizal St., Brgy. 14, Laoag City09176906345
09152011825
Citylight
RDA Davao
Space 11A City Triangle Commercial Center, Roxas St., cor. CM Recto, Davao City09365739968
Citylight
CDO
GF South Promenade Limketkai Mall, Cagayan De Oro City09977189222
Cityylight
JPY Quezon City
52 Kamuning Rd., Quezon City09178979125
Citylight
Iloilo
Room 123 Mary Mart Mall Centre III, Valeria St., Iloilo City09106486416
Citylight
Marikina
124 GF Cyberzone SM Marikina, Tayug Kalumpang, Marikina City0277992987
Digiworkz BacolodLita Gamboa Bldg., Lot 2 Blk 3 Door 6 Locarno St., Brgy. Villamonte, Bacolod City09214966360
TCI Main
Pasig
61 TCI Tower, West Capitol Drive cor. Stella Maris St., Brgy. Kapitolyo, Pasig City
Esquiretech
(Exclusive Service Center)
SM City Manila
Unit 24-25 Cyberzone, Lower GF, SM City Manila
Esquiretech
(Exclusive Service Center)
Market! Market!
Level 1 Market! Market!, Bonifacio Global City (BGC), Taguig
Esquiretech
(Exclusive Service Center)
Muntinlupa
Unit 1004, 10/F Alabang Business, 1216 Acacia Avenue, Alabang, Muntinlupa

Smartphone Collection Points

BranchAddressContact
Citylight Telecom
SM Marikina
124 GF Cyberzone SM Marikina, Tayug Kalumpang, Marikina City77992987
Citylight Telecom
SM Fairview
L316 Cyberzone, SM City Fairview, Quirino Hi-Way, Novaliches, QC34191988
09070732245
Citylight Telecom
San Fernando
CZ K138 GF SM City Pampanga, San Jose City, San Fernando, Pampanga87810934
Citylight Telecom MemoXpress
Seaside Cebu
3F Cybezone Memoxpress, SM Seaside, Cebu City09425198039

Xiaomi & Black Shark Products Service Center

BranchAddressContact
Mi Store PH Head Office46 Joy St., Grace Village, Brgy. Balingasa, Quezon City83646041 to 49
local 231
83678888

If you are experiencing problems with your Xiaomi or Black Shark phone or other Xiaomi products, you can bring it to one of the branches listed above as a walk-in. Although, it’s best to give them a call first to figure out what you can do before you go.

Read More: Mi Store in SM Megamall is now open

Also, keep in mind that the authorized service centers will only accept items that were bought from authorized Mi Stores. They will not accept gray market units or phones bought outside the country.

For more information about official Mi store branches and the products they carry, you can check out our post about it HERE.

Author

Bryan is a tech enthusiast and self-admitted geek who enjoys blogging and watching NBA clips on YouTube. He has over 20 years of experience in corporate communications, marketing services, and customer relations from different industries such as telecommunications and banking.

105 Comments

    • Bryan Rilloraza Reply

      I suggest you call the nearest one to your location before you go.

    • Marvic Dorado Reply

      Ask ko lang po, paano po gagawin kapag hindi nag work yung front camera ko after ko mag update sa bagong version ng Redmi note 10 pro? Gamit kasi yung Front camera ko lalo na pag mag videocall sa family ko sa malayo. Please response asap sana salamat!

      • Bryan Rilloraza Reply

        Best to contact or go to the nearest service center for that one.

  1. The contact number of your Cebu service center is not answering the calls

  2. Marc lemuel Langit Reply

    Goodmorning. Saan po pwedeng ipaayos yung power button at mouthpiece ng blackshark 3? I also dm you on facebook. Need po kase sa online class. Ngayon po nalowbat hindi ko siya mabuksan

  3. Are there xiaomi laptop service centers in the pholippines? Thamks

  4. Good day po i have a concern po regarding my poco m3 it doesn’t turn on po after I factory reset po
    Ano pung gagawin ko po para mag turn on po sy?

    • Bryan Rilloraza Reply

      Best to bring it to a service center kung no power on.

      • Sir, pwede ipdla sa service center NG CP KPAG HINDI N PO NG OON??

        • Bryan Rilloraza Reply

          Tawagan nyo nalang po para sure. They will likely assess it first before they tell you to go to the nearest service center.

        • Jeramie Roxas Puda Reply

          Ano po pwd gawin kapag lumalabas yung shark space kagit di naka on ..nag aautomatic shark space po sya

  5. where can I replace my black shark 2 battery? I’m in quezon city

    • Bryan Rilloraza Reply

      For Black Shark devices, their service center is their head office in QC. Contact them at 83646041 to 49 local 231 or 83678888. I’ve also updated the post to reflect the new service centers.

  6. Hi please reply to concern. I bought Xiaomi Redmi 9t last march 15. For the past 3 weeks, it is in good condition however this April 10 I notice that there is a blurry fade on the lower right part of my phone and then as time goes it was spreading until my phone/screen was totally blackout. I don’t know what happen the phone was good and there is no sign of any dents. So the 7 days warranty was already expired so my chance was the 2 years service warranty. May I know if it was still covered by my warranty to fix my phone???

    • Bryan Rilloraza Reply

      I’m not sure. Only the service centers can answer. I found this link on their website. Maybe it can help — https://www.mi.com/ph/service/warranty

      They listed this under Hardware related concerns. It says warranty period is 1 year. You have a chance but it will depend on their diagnosis.

      • What do you mean depends on their diagnosis ? So, if they check and my phone has a bad damaged and its not my fault though is there a chance that I will pay them fix my phone? Please do reply. It was my first time to buy phone for myself :(

      • As of today I saw the service center phone number on your website but no one try to pick up the phone? I just want to ask and confirm to them for the resolution for my case. It just keep on ringing. Very badly needed a feedback to them.

        • Janelle Llanes Reply

          Hi where can I bring my poco m3 to fix? I’m from sto.tomas,batangas..thank you

      • sir bka pwd plbas n kau ng bgong update nsira lng cp ko ng update n lumbs nong isng buwan

      • sa redmi 9t po pag nag palit ka wallpaper na pic mo mga ilang minutes lang magpapalit po agad ng wallpaper tas kahit sa paglalaro po ng cod biglang naghohome??? pls pakisagot

    • hi po yong xiaomi redmi ko dn po nag update ng bago pktpos ng update dina gumagana ang mga related s google 12.0.14 ang version ko ngaun hindi ko n mgamit sa online class. kci d mka gmit ng play store o ano pa mn ang hirap nmn ng andriod ng xiaomi ma upgrade lng imbis n gumanda nasira p tuloy wla png 1yr

  7. Bakit po ba kusang namamatay itong xiaomi MIA3?? Bigla lang syang namamatay pero nabubuksan ko naman ulit. I want to know lang kung bakit may instances na biglang namamatay. Thank you po.

    • Richwell Baniel Reply

      Hello! Tanong ko lang po if sa Xiaomi Service Center kayang ma-retrieve ung mga photos and videos na nareformat sa phone redmi note 7 na phone. Sana po May makasagot. Need ko lang po talaga..

      • Bryan Rilloraza Reply

        Unfortunately, kapag na format its highly unlikely na ma retrieve pa yan.

        • Hi please reply to concern. I bought Xiaomi Redmi 9t last march 15. For the past 3 weeks, it is in good condition however this April 10 I notice that there is a blurry fade on the lower right part of my phone and then as time goes it was spreading until my phone/screen was totally blackout. I don’t know what happen the phone was good and there is no sign of any dents. So the 7 days warranty was already expired so my chance was the 2 years service warranty. May I know if it was still covered by my warranty to fix my phone???

          • So i bought my Xiaomi redmi 9t last march. For the past months that i using it is good, however this month, i reboot my phone and it not open or there is no sign of life in my phone. Can you address the issue of my phone?and may i know if it was still covered in my warranty of 2years to fix this phone.

            • no power i think. same prob with my poco m3. Yes, it is covered by your warranty. You don’t need to pay a single cent i think

        • hello sir good day nabagsak po kasi yung poco x3 di ko po makita kung basag tlga ung lcd ayaw na po kasi mag open possible po ba na nadamage din ung hardware nya?

          • Bryan Rilloraza Reply

            Its likely na meron hardware damage. Best to give a call to the nearest service center to your location.

      • Angel Baillo Reply

        Hello, ask ko lang bakit biglang namatay yung Redmi Note 3 ko. Pagkatapos nung inopen ko na lumabas yung logo then puro black na sya after non. Sinubukan ko na tanggalin yung battery saka fully charged na rin pero ganon parin. Sana masagot. Salamat!

        • Catherine dequina deguzman Reply

          Good pm can i ask how much its cost replacement battery and repair xiaomi redmi7 thankyou stay safe

      • Hi im joan bumili ako ng poco m3 sa lazada noong january 2021 inalagan ko ng mabuti celfone ko noong nakaarang buwan na lowbat lang sya tapos di n ama open … Mag 7mons pa lang sya pano gamitn ang warranty nya kabago bago pa ng pgone ko

  8. Hi, binili ko po sa xiaomi official store sa Lazada Yung redmi note 9s. Pwede po ba Rin siya ipaayos sa xiaomi service center?

  9. Christine Aica Opinion Reply

    Do you accept repair of mi box? the remote is not working . Can I bring to one of your service center like SM Megamall?

    • God pm po.. Concern ko lang po almost 2 months ko p Lang po nagagamit ung fone ko redmi note9 nag log po ng 2 hours then namatay taz Nde n po nag chacharge..pano Kaya po un.. Thx po.

      • good day. i am owner of a redmi 7a, and just today, this morning, i cant access my google play. and i try to restore, install and acess it again but no good. i try to install it in get app but saying old versionand contact developer. please help. i need to get back in my normal celphone usage.
        hope u can help.thankyou

        • Bryan Rilloraza Reply

          Try clearing the app’s data and cache in the Settings.

          • mi 11 lite ayaw po gumana ng fingerprint sensor saka nawala sa option ano kaya naging problem

  10. Jennelyn Silva Reply

    Paano po ba pag walang boses tung mga video clips ko? Pati voice record ko walang boses. Pero okay naman ang music, youtube, pag may tumatawag and all. Wala lang talaga boses ang video sa camera tapos voice recorder. Pakisagot naman po. Wala po kasing MI store dito sa Pagadian City. Thank you.

  11. bemilodalian Reply

    panu po ma uunlocked yung cp ku po na redmi5
    na locked po ksi hnd..hnd kuna po nagagamit..sana po magawan ng paraan para po ma unlocked na po yung cp ku…
    i

  12. Hi po tanong ko lang po under warranty pa namn po ung mi 9t phone ko kapag nagpunta po ba ako sa service center po gagawin po ba agad salamat po ng marami

    • Bryan Reply

      Mas maganda tawag po muna kayo to be sure. Para di din masayang oras mo.

      • hello how to enable call recorder to xiaomi Redmi Note 9 or what better app can you recommend for call recorder? thanks

    • God pm po.. Concern ko lang po almost 2 months ko p Lang po nagagamit ung fone ko redmi note9 nag log po ng 2 hours then namatay taz Nde n po nag chacharge..pano Kaya po un.. Thx po.

  13. Me i ask sir if how much po pagawa sa MI ng screen since nasira po sya due to unpredictable experience nabanga po kasi siya sa kanto ng table sa office how much po kaya yung item na REDMI NOTE 7.

    Thanks
    Marky

    • Mary Gel Dancalan Reply

      Hello, meron po ba kayong available na LCD for Xiaomi Redmi Note 7? Thank you. ?

  14. hi how much po ba replacement ng Lcd ng redmi note 5 pro? and kasama na papalit ng housing how much po? thankyou in advance

  15. My redmi go got stuck on fastboot . i bought it on lazada mi official store can i bring it to service center..

  16. Hi, pls help me contact Xiaomi Market Market Branch. Kasi I bought an Electric scooter last saturday tapos malambot ung harap sabi lang eh need ko lang daw pahanginan kc ganyan lang daw minsan pag galing factory. Then nung napahanginan ko upon observation parang may butas siya kasi ang bilis niya lumambot. Please help me kasi hassle if pupunta pa ako ng Taguig dala dala yun. Thank you.

  17. Jojo Santiago Reply

    how much will it cost to flash my mi max 2, it just display mi logo when i turn it on

    • Rowena frilles alvarado Reply

      Yong phone ko po 9 months plang last payments ko D’s Dec. Ng lobo po Yong battery nya ngpapatay sya covered pa po ba Ng warranty?

  18. Pwede ba maayos tong redmi note 4x ko sa service center, secondhand to. sira kasin wifi at Bluetooth.

  19. Paano po magagamit ulit yung phone ? nakalimutan po kase yung id tyaka pass

  20. Sadly na nakatempered na yung redmi note 5 ko and nung nalaglag biglang nabasag yung glass protector nia imbes na tempered yung masisira nung nag tanung ako sa isang branch ng citylight kung mag kano mag papalit umabot sa 5k+ glass protector palang yun or baka isama na ung lcd sa papaltan although na okey nman ung touchscreen. Any advise?

    • Carina Abes Cristobal Reply

      order ka na lang sa shopee or lazada kung saan mas mura then pakabit mo na lang sa service center ng MI malaki ang matitipid mo

  21. alfie rodriguez Reply

    ayaw mag charge ng powerbank na binili ko..kahapon ko pang binili..dec 21..saan ko pwede dalhin para ipaayos?

    • TechnoBryan Reply

      Hi. Just bring it to any of the service centers listed on this post. Better if you give them a call first just in case.

  22. Just want to ask how much it will cost for Xiaomi redmi note 4 LCD and location of the shop.Im from Nueva Ecija landmark near SM Cabanatuan. THANK YOU IN ADVANCE

    • TechnoBryan Reply

      Hi. Just bring it to any of the centers listed here. It might be better if you give them a call first. The numbers are listed as well.

  23. Hi can I ask how much will it cost to repair the blurry and unfocused back camera of my mi note 5a prime?

  24. Hi pls do help me to fix my xaomi phone i just bought this to other country and dunno where place to fix this.the power wasnt working anymore

  25. Kim Jan Lim Reply

    do you cater amazfit watches for repair? my amazfit bip has a defective touch screen..

  26. Ethel Amper Reply

    Redmi s2 has no fingerprint and face unlock option how ro fix po?

  27. Rhea Anne Hinautan Reply

    Mag kano po ba mag pa ayos ng nasirang screen ng phone kasi nahulog ko po kasi kanina. Xiamo Redmi note 4 po yung phone ko. san po malapit na mi store. general santos city po ako.

  28. Nasira po ang screen ng phone, nabagsak po kasi ..san po pinakamalapit na service center sakin?, makati po ang location ko ..and idea po kung magkano ang replacement salamat po

  29. Nasira po yung phone ko na xiaomi redmi note 4x dahil nabasa po ng ulan. Nasira yung internal niya. Pwede ko po bang iparepair or replace the internal sa xiaomi service kahit na may bayad?
    Salamat

  30. My mi phone sim and wifi is not functioning. What will i do to fix the problem? Pls reply. Thanks

  31. Ann aveguel devigal Reply

    Asap po hindi ko magamit redmi 5 plus ko sira daw battery saan po ba pede umoorder orbumili…asap

    • TechnoBryan Reply

      You might need to bring your phone to their service centers. You can also try the Mi Stores in Trinoma, SM Megamall, SM City North, and Gateway mall.

  32. Ann aveguel devigal Reply

    Where can i buy a battery of redmi 5 plus
    Battery model bn 44.asap

  33. Marilyn Rubio Reply

    Good Day!I’m basing in Cebu area and Got some problem of my Mi not5A lcd screen,is there any affiliated store aside Junrex Shop which located im Ayala Center Cebu?I live in San Fernando Cebu ..looking forward for your response,..thanks and God bless

  34. jalvanie d batalo Reply

    mam sir how much repair my lcd xiaomi 5s plus lcd damage

  35. Jazzel sydney reyes Reply

    Hello! Can i ask some help. After I factory reset my redmi note 4, it says the device is locked. I forgot the password too cause the number used to activate the mi account is not working anymore. How can I unlocked it.Thanks for the answer!

    • Bryan Reply

      Hi. You might need to bring your phone to their service center.

  36. Ricardo Almario Reply

    Ive bought my xiaomi redmi 5 plus here in saudi arabia when i sent it to my wife suddenky the handling ruined the lcd of her….can she just drop by at any of you service centers for the repair of her phone…thank you very much

  37. GIANCARLO S. NERI Reply

    GOOD DAY!

    WHERE CAN I BUY A REPLacement LCD TOUCHSCREEN for my XIAOMI REDMI NOTE 4 A? THANK YOU HOPE YOU CAN HELP ME..

      • Hello, asking for some help. My redmi note 8 pro’s speaker was not functioning but it has sounds if there’s a headset plugged in. What should I do? It was only 6months since I bought it.

        • Bryan R. Reply

          You might need to bring it to their service centers.

          • Hello good eve , ung remi note 9 ko, 2 and a half week ko palang nagamit nag la lag na then after ilang days ung camera sobrang lag d ko naipunta agad due to extension of ECQ during month of august to then end day of that month, edi warranty nalang pag-asa ko, hanggang ngaun 2 weeks na nakalipas wala ako balita sa phone ko, gusto ko na makuha kasi wala namn sira ung phone e. ung telephone number ng SM bicutan service center laging busy ilang beses na ko tumatawag. pls pahingi ako ng Cellphone number or paki-contact sila na follow up. small problem lang namn pero antagal, wala namn sira ung phone. ung laggy talaga sya kasi at ung camera mas super laggy grabeh,. disappointed ako sobra akala ko maganda ang xiaomi phones.

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