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Samsung releases official statement on Galaxy S10 unlocking with unregistered fingerprint

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A report recently surfaced where a flaw on the Samsung Galaxy S10 unlocks the phone with an unregistered fingerprint.

Apparently, cheap screen protectors are to blame. These interfere with the Galaxy S10’s ultrasonic fingerprint sensor, allowing unregistered digits to get pass through the lock screen. The news was alarming to say the least, as it could potentially allow other people to gain access to your device, email, banking apps, etc.

Also Read: Samsung Galaxy A20s, Galaxy A10s now available in the Philippines

Samsung has acknowledged the issue and has stated that a software patch will be released soon to fix this. For now, they advise owners of the Galaxy Note 10/10+ and S10/S10+/S10 5G to remove such screen protectors, delete previously enrolled fingerprints, and newly register their fingerprints.

Samsung’s official statement

Here’s Samsung’s official statement about the matter. Check it out below:

Regarding recent reports of a fingerprint recognition issue affecting certain Galaxy devices, we would like to inform our customers of the following information.

This issue involved ultrasonic fingerprint sensors unlocking devices after recognizing 3-dimensional patterns appearing on certain silicone screen protecting cases as users’ fingerprints.

To prevent any further issues, we advise that Galaxy Note10/10+ and S10/S10+/S10 5G users who use such covers to remove the cover, delete all previous fingerprints and newly register their fingerprints.

If you currently use front screen protective covers, to ensure optimum fingerprint scanning, please refrain from using this cover until your device has been updated with a new software patch.

A software update is planned to be released as early as next week, and once updated, please be sure to scan your fingerprint in its entirety, so that the all portions of your fingerprint, including the center and corners have been fully scanned.

Thank you for your patience and we will strive to continuously improve product and service experiences for our users.

Source: The Sun

Bryan is a tech and gadget enthusiast who spends his day blogging, writing fiction, and watching NBA clips on YouTube.

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