PLDT is exerting all efforts to keep its customers and employees safe during these times.
The telco is now carefully controlling the operations of its field and support personnel such as repair and maintenance crews, its agents deployed in call centers, and, sales and service centers. Field crews especially, now follow strict health, safety, and sanitation procedures.
For added safety, they are also recommending customers with urgent concerns to first access PLDT Home’s online platforms such as pldthome.com, Facebook.com/PLDTHome, and Twitter.com/PLDTHome for assistance.
“Our customers need us now more than ever. Our internet services and solutions power homes and businesses and, keep families connected while maintaining social distance in these trying times,” said Al Panlilio, PLDT Executive Vice President and Chief Revenue Officer.
“Given the continuing rise of the number of COVID-19 cases in our country, we need to pursue a delicate balance. We remain steadfast in our commitment to serve our customers while also ensuring the health and safety of both our employees as well as our customers,” adds Panlilio.
PLDT Home initiated the #StayHome campaign which urges people to remain safely in their homes. Part of the initiative was the free SpeedBoost that runs until April 30 for affected areas in Luzon including Metro Manila, Rizal, Bulacan, Cavite, Laguna, Kalinga, Cagayan, Ilocos Norte, Ilocos Sur, and Tarlac.
The SpeedBoost offers a minimum of 25Mbps for Home Fibr customers. As a bonus, existing customers were given an automatic one-month subscription to iflix VIP which is usable until April 30.
In addition, PLDT also implemented a 30-day payment extension. They also suspended the disconnection of overdue accounts of postpaid subscribers with bill period between March 16 to April 15.
For more information about PLDT’s efforts to keep people connected and safe during COVID19, you may visit http://www.pldthome.com.