PLDT, Smart add more customer service touchpoints during ECQ

TL;DR: PLDT and Smart adds more customer service channels during ECQ.

Customers will now have more channels to transact with PLDT and Smart Communications amid stiffer quarantine rules and rising COVID-19 cases in the country.

Following the latest guidelines issued by the DTI and the IATF, selected non-mall standalone PLDT and Smart stores on skeleton workforce are open from 10AM to 3PM. They will serve a limited number of customers in areas under the enhanced community quarantine.

While most stores inside malls will remain closed, PLDT and Smart will be setting up temporary kiosks near selected supermarkets so that customers who are on their grocery run can also conveniently transact with customer service representatives on-site.

All stores and kiosks are equipped with safety shields, QR codes and no-touch services, and other devices to help protect employees and visitors. All employees manning the physical stores also regularly undergo tests. Each store also undergoes sanitation on a regular basis. The telco firm is also providing transportation assistance and other support for their employees who are reporting for duty.

However, customers are still encouraged to maximize the virtual appointments scheduler and social media platforms for their inquiries or concerns. Appointments can be booked online through the following links:   

The telco has seen a 2.5x rise in virtual bookings, resulting in thousands of completed transactions and issues addressed on the first day of the enhanced community quarantine. Customers can also visit the company’s FB and Twitter pages for pages.

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Mobile customers can also download and use the GigaLife app to manage their Smart postpaid subscription. They can also pay their bills via PayMaya, Lazada, and Shopee, or through online banking. They can also enroll their bills in the auto-debit service of their credit cards for a hassle-free transaction.

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Bryan is a geek at heart and a tech enthusiast by choice. He has a strong background in corporate communications, marketing services, and customer relations having worked in the telecommunications and banking sectors for over two decades. In his spare time, he enjoys watching clips on YouTube and binge watching shows on Netflix.

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