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Samsung CEO apologizes to shareholders for Galaxy S22 throttling issue

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Samsung Electronics Vice Chairman and co-CEO Han Jong-hee apologized for the throttling issue that plagued Galaxy S22 series at Samsung’s 54th Shareholders’ Meeting.

According to a report from the Korean Herald, Han bowed in apology in front of some 1,600 shareholders and said that the company were unable to properly consider their customers’ needs.

The cause of all this is Samsung’s Game Optimizing Service or GOS. It is software that comes pre-installed with the Galaxy S22 series and past flagship devices, designed to optimize the phone’s performance and keeping them from overheating. It does this by throttling the device when certain apps and games were running. Geekbench said that GOS cuts performance by almost 50 percent.

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A reported 10,000 apps and games, including popular ones like TikTok, Netflix, YouTube, Snapchat, Facebook, Genshin Impact, Call of Duty Mobile, Mobile Legends, and more, were limited by GOS. Meanwhile, benchmarking apps like Geekbench and 3Dmark were not affected.

This also prompted Geekbench to delist not only the Galaxy S22 series, but also the Galaxy S21, Galaxy S20, and Galaxy S10 series, from its Geekbench Browser.

Also Read: Samsung Galaxy S22 series found to throttle apps and games; Prompts Geekbench to delists flagship series

Samsung has since pushed an update to fix the issue, allowing users control on how GOS affects apps. When asked if overheating will become a problem, Han answered “We will secure safety using a heat control algorithm. We will continue to add new functions to prevent overheating.”

“We will listen to our users’ voices more carefully and reward them with the best quality and service so as not to repeat similar issues,” adds Han.

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Bryan is a tech enthusiast and self-admitted geek who enjoys blogging and watching NBA clips on YouTube. He has over 20 years of experience in corporate communications, marketing services, and customer relations from different industries such as telecommunications and banking.

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