PLDT and Smart Communications have seen a consistent volume of customers securing appointments via their online booking platform in the first quarter of 2022.
Launched by PLDT and Smart at the height of the pandemic restrictions in 2020 to ensure continuous customer service through digital means, the channel has proven to be effective and useful to customers and continues to gain ground. This development helps underscore PLDT and Smart’s broader program to elevate the quality of customer experience and digitally transform processes accordingly.
Thousands of PLDT and Smart from January to March used the booking platform for setting up in-store or virtual appointments for sales and after-sales concerns, including inquiries on brand-specific services and mobile number portability.
Customers are encouraged to book appointments for virtual or in-store transactions through the following links:
- PLDT Virtual Appointment Scheduler: bit.ly/pldtssc
- Smart Virtual Appointment Scheduler: https://smrt.ph/bookanapp
They can also inquire via verified official social media channels of PLDT and Smart by checking the list at https://pldthome.com/contact and https://smart.com.ph/help/contact-support.
Also Read: How to use PLDT Home’s online booking appointment service
Meanwhile, mall-based and non-mall-based hubs are fully open to cater to customers according to their regular operating hours. Store frontliners are fully vaccinated, and stores are equipped with hospital-grade air filters and sanitizing agents to prevent the spread of the virus. Stores also carry the safety seal and follow strict health protocols such as temperature checks, and contact tracing, among others.
Featured Image: Unsplash
