PLDT is ramping up its digital channels, recently improving its digital self-service options to empower customers through technology.
PLDT customers now have options to conveniently pay bills, report service issues, track service repair tickets and new service applications, and monitor service interruptions.
Easily report concerns, track requests, pay bills, and more
Apart from its customer service hotline, PLDT Home customers can also use the official PLDT Home Facebook Messenger via the PLDT Home Digital Assistant (https://m.me/PLDTHome) to report a service issue and automatically get a repair ticket.
To address customer inquiries on the status of repair tickets, PLDT has also improved the PLDT tracker on its website. Customers can access https://pldthome.com/pldt-tracker to know the status of their repair tickets and to confirm when the technician is scheduled to visit. New customers applying for a PLDT service can also use this tracker to know the schedule of installation.
Customers can now also pay their PLDT and Smart bills through the Paybox kiosks located inside PLDT and Smart stores nationwide. Other digital payment options are the e-wallets Maya and GCash, and online platforms like PayExpress Online, Lazada, and Shopee. The complete list of PLDT’s accredited payment partners can be found at www.pldthome.com/paymentcenters.
PLDT will introduce digital self-service capabilities soon to provide easier and faster ways for customers to inquire about their bills, reconnect their services, and submit after sales requests.