PLDT Home has unveiled the world’s first “Always On” broadband service. Fiber Always On is a backup service that offers uninterrupted internet connectivity via a 2-in-1 hybrid modem that can seamlessly switch between fiber and LTE networks.
How does it work? In the event of a fiber outage, the “Always On” modem automatically switches to a 4G LTE connection. This ensures minimal disruption to the user’s internet experience.
“We wanted to create a product that was responsive to the needs of our customers. We believe this will help elevate the internet standard in the country,” added Jeremiah de la Cruz, Senior Vice President and Head of Home Business Group at PLDT.
Additionally, the “Always On” modem is designed to streamline the customer experience. When a service interruption is detected, the device automatically files an instant service request ticket for priority repair, eliminating the need for manual reporting.
PLDT Home’s Always On service costs Php 299 per month, which breaks down to a Php 149 monthly subscription and an amortized installation fee of Php 150 per month for 36 months.
The service is available to existing PLDT customers with a tenure of at least 24 months. Those interested can avail through PLDT Home’s Sales Channels including their website and hotline.
PLDT operates the country’s most extensive and robust fiber infrastructure, which currently spans over 1.1 million cable kilometers, consisting of over 0.2 million cable kilometers of international fiber and about 0.9 million cable kilometers of domestic fiber as of December 2023. The company’s fiber infrastructure also supports Smart’s mobile network nationwide.
