The Department of Information and Communications Technology (DICT) announced that its public complaints portal for courier and delivery services is close to launch. Called Oplan Bantay Padala, it will give consumers a direct way to report issues such as lost parcels, prolonged delivery times, and poor service.
The portal will be available on the DICT website and accessible on mobile. Users can file complaints anonymously, track if couriers respond, and check results on a public dashboard.
The initiative builds on Oplan Bantay Signal, which monitored telecom service quality. But the focus this time is on logistics and e-commerce, sectors where accountability is lacking.
The department stressed that the portal is not just a place to vent frustrations. It is meant to create a record of accountability.
At the moment, the portal is marked as “coming soon”. No official launch date has been set.
Also Read: You now have free Wi-Fi in 17 EDSA Busway stations
So, what do you think of DICT’s Oplan Bantay Padala? Are you looking forward to its launch? Stay tuned.
Source: 1
