PLDT and Smart Communications are urging their customers to stay vigilant against illegal activities that lead to the interruption of their internet connection, such as deliberate cable cutting and inflicting damage to network equipment.
This comes in the wake of an incident in Laguna where a group of men intentionally cut and damaged PLDT fiber optic cables, disrupting PLDT services in the area, and also of persistent reports nationwide of sabotage of PLDT fiber optic cables, causing outages and hardship to subscribers.
PLDT and Smart are working closely with local government units and local authorities to ensure the safety and security of network equipment.
Customers can report such incidents to PLDT’s Asset Protection team via Hotline 164 (dial 164) from their PLDT landline or Smart mobile.
In addition to disasters and calamities, construction works, and power and equipment outages, illegal activities by unscrupulous individuals also cause fiber cuts, leading to widespread service interruptions.
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According to PLDT, more than 200 incidents in relation to similar activities have cost the company millions in network restoration costs and inconvenient downtime for many customers.