PLDT activates its hotline where citizens nationwide can report cable theft, cable breakage, and other related incidents, that often lead to service disruption.
PLDT and Smart Communications have been actively stepping up their asset protection efforts as part of a broader program to elevate the quality of their customer experience.
Those who would like to report such incidents can now do so by dialing 164 on their landline or mobile phone, regardless of network.
When reporting theft, cable breakage, or other incidents, customers are requested to provide the following information — a brief description of the incident, date and time of discovery, and exact location (barangay, town/city, province), and their name and contact details (mobile or landline number, email address).
A landmark or photo indicating the place of the incident will also be helpful. Other relevant information may be asked when necessary in the course of the investigation.
Customers can also report low-hanging wires and cables, exposed or damaged telecom line hardware/equipment (pole, terminal box, cell site tower, etc.), and open or broken manhole covers. Such reports not only prevent severe disruptions to telecommunication services but also help avoid accidents that may cause harm and injury to the public.
PLDT is also spearheading the National Telecommunications Security Council (NTSC), an industry-wide informal alliance for the mutual protection of telecommunications infrastructure nationwide. The NTSC is composed of corporate security professionals from different telecommunications companies in the country.
PLDT operates the country’s most extensive fiber infrastructure, which was at 837,900 kilometers as of end-June 2022. This fiber infrastructure also supports Smart’s mobile network, which provides 3G, 4G/LTE, and 5G to customers from Batanes to Tawi-Tawi.