Problems with SIM registration? Call DICT’s 24/7 complaint center

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The Department of Information and Communications Technology (DICT) launched a 24/7 complaint center where you can report issues and concerns related to SIM card registration.

On December 27, the telcos opened their respective SIM card registration portals. Many would-be registrants experienced various issues, such as Bad Gateway errors and Page Not Found issues.

In response, the DICT created a complaint center to serve as a support system for the implementation of SIM registration.

“The first 15 days starting December 27 is a test period. This means that registrations during this period are all valid, but we are already anticipating that there could be some difficulties because this process is new to both the subscribers and the PTEs. During this 15-day test period, the PTEs will be able to assess what they need to improve on to make the registration process more efficient and easier for subscribers,” said DICT spokesperson and Undersecretary Anna Mae Lamentillo.

Glitches or technical issues are expected as the telcos fine-tune their respective processes, she added.

The complaint center will be under the Cybercrime Investigation and Coordinating Center, an attached agency of the DICT.

See also How to register your SIM cards with Smart, Globe and DITO

SIM card owners have up to 180 days from the date of the SIM Card Registration Act’s effectivity to register their SIM cards.

Should you have issues related to the SIM Card Registration Act, you can report it by calling the complaint center hotline by dialing 1326.


Bryan is a geek at heart and a tech enthusiast by choice. He has a strong background in corporate communications, marketing services, and customer relations having worked in the telecommunications and banking sectors for over two decades. In his spare time, he enjoys watching clips on YouTube and binge watching shows on Netflix.

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