Artificial intelligence is changing how people plan their trips, but it’s not without risks. A recent global survey by cybersecurity firm Kaspersky shows that while only 28% of travelers use AI for travel planning, most who do are satisfied. In fact, 96% say it works well, and 84% plan to use it again.
AI tools like ChatGPT and travel bots are helping users find activities, choose hotels, and get restaurant tips. These tasks are where AI works best, offering fast, personalized suggestions based on user preferences. According to the survey, 70% of AI travel users rely on it to find events, while 66% use it to pick accommodations.
But when it comes to booking and official travel documents, AI has some ways to go. Only 45% of users trust AI to book hotels, and 43% use it for flights.
Even more concerning is that 45% turned to AI for visa advice, a move that can backfire. Kaspersky cites a case where ChatGPT gave incorrect visa info, causing a traveler to miss an international event.
Experts warn that while AI is useful, it’s not always accurate. Travelers should double-check AI-generated advice, especially for bookings and legal requirements.
Kaspersky also recommends using secure internet connections, avoiding public Wi-Fi, and protecting devices with strong passwords and security software.
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