The Cybercrime Investigation and Coordinating Center (CICC) is investigating an online scam that wiped out ₱189,000 from content creator Jana Berenguer’s bank accounts in just minutes. The money was meant for her son’s surgery.
Berenguer said the theft happened after she went live to process orders from a recent bazaar. Seven rapid transactions drained three accounts.
The bank suggested her QR code may have been compromised, but CICC Acting Executive Director Aboy Paraiso disagreed. He said QR codes are for receiving payments and don’t contain personal data. CICC suspects human interference or a data leak and has requested a forensic check of Berenguer’s device.
BDO, the bank involved, released a statement saying it is working with the client to resolve the issue. It noted that fraud cases often involve social engineering or even people known to the victim.
BDO reminded users to avoid clicking suspicious links, never share one-time PINs, and not disclose personal details through calls or messages.
Berenguer’s viral video has reached over 7 million views. She declined reimbursement until the investigation is complete. She also urged banks to improve security and protect customers from similar scams.
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