How-Tos

Smart Padala: Everything you need to know, incl. rates, how-tos

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Here is everything you need to know about Smart Padala, including the rates and services fees, how to send, how to claim, and more.

Smart Padala is one of the most convenient ways of sending money to your loved ones. The service requires no banking accounts and is easily accessible thanks to its extensive network of over 39,000 partner touchpoints nationwide.

What’s more, recipients need only go to their neighborhood tindahan to pick up their remittances.

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How to send money with Smart Padala

  1. Go to your nearest Smart Padala agent. To find out the Smart Padala agent nearest you, check here.
  2. Show your valid ID (one primary ID or two secondary valid IDs), and give your recipient’s name and cellphone number to the agent. You will be required to register once, if you haven’t yet already.
  3. Give the money to be sent, along with the service fee, to the agent.
  4. Both you and your recipient will receive a text message confirmation with the claim reference number. 

You can also use your PayMaya account to send money through Smart Padala. For details, read about it here: How to send money to your loved ones from PayMaya to Smart Padala.

For GCash users, there’s no direct way of sending money using the service. Fortunately, there’s a workaround to this. Read here: How to send money from GCash to Smart Padala.

How to claim your Smart Padala remittance

To claim the money, your recipient should go to their Smart Padala agent and bring one valid ID (one primary ID or two secondary valid IDs), their mobile phone, and the reference number as proof of transaction.

READ ALSO: Claiming remittances is easier with Smart Padala’s Claim Anywhere service

Claiming remittances from Smart Padala agents are free.

How long is the validity period of the remittance

Your recipient has 60 days to claim the remittance. If 60 days has passed, you will receive an SMS about the expiry.

Only the sender can claim the expired remittance. Paid service fees are non-refundable.

Smart Padala Rates (Service Fee)

Minimum Send Amount
(Php)
Maximum Send Amount
(Php)
Service Fee
(Php)
11,000.0030
1,000.011,500.0045
1,500.012,000.0060
2,000.012,500.0075
2,500.013,000.0090
3,000.013,500.00105
3,500.014,000.00120
4,000.014,500.00135
4,500.015,000.00150
5,000.015,500.00165
5,500.016,000.00180
6,000.016,500.00195
6,500.017,000.00210
7,000.017,500.00225
7,500.018,000.00240
8,000.018,500.00255
8,500.019,000.00270
9,000.019,500.00285
9,500.0110,000.00300
10,000.0110,500.00315
10,500.0111,000.00330
11,000.0111,500.00345
11,500.0112,000.00360
12,000.0112,500.00375
12,500.0113,000.00390
13,000.0113,500.00405
13,500.0114,000.00420
14,000.0114,500.00435
14,500.0115,000.00450
15,000.0115,500.00465
15,500.0116,000.00480
16,000.0116,500.00495
16,500.0117,000.00510
17,000.0117,500.00525
17,500.0118,000.00540
18,000.0118,500.00555
18,500.0119,000.00570
19,000.0119,500.00585
19,500.0120,000.00600
20,000.0120,500.00615
20,500.0121,000.00630
21,000.0121,500.00645
21,500.0122,000.00660
22,000.0122,500.00675
22,500.0123,000.00690
23,000.0123,500.00705
23,500.0124,000.00720
24,000.0124,500.00735
24,500.0125,000.00750
25,000.0125,500.00765
25,500.0126,000.00780
26,000.0126,500.00795
26,500.0127,000.00810
27,000.0127,500.00825
27,500.0128,000.00840
28,000.0128,500.00855
28,500.0129,000.00870
29,000.0129,500.00885
29,500.0130,000.00900
30,000.0130,500.00915
30,500.0131,000.00930
31,000.0131,500.00945
31,500.0132,000.00960
32,000.0132,500.00975
32,500.0133,000.00990
33,000.0133,500.001,005.00
33,500.0134,000.001,020.00
34,000.0134,500.001,035.00
34,500.0135,000.001,050.00
35,000.0135,500.001,065.00
35,500.0136,000.001,080.00
36,000.0136,500.001,095.00
36,500.0137,000.001,110.00
37,000.0137,500.001,125.00
37,500.0138,000.001,140.00
38,000.0138,500.001,155.00
38,500.0139,000.001,170.00
39,000.0139,500.001,185.00
39,500.0140,000.001,200.00
40,000.0140,500.001,215.00
40,500.0141,000.001,230.00
41,000.0141,500.001,245.00
41,500.0142,000.001,260.00
42,000.0142,500.001,275.00
42,500.0143,000.001,290.00
43,000.0143,500.001,305.00
43,500.0144,000.001,320.00
44,000.0144,500.001,335.00
44,500.0145,000.001,350.00
45,000.0145,500.001,365.00
45,500.0146,000.001,380.00
46,000.0146,500.001,395.00
46,500.0147,000.001,410.00
47,000.0147,500.001,425.00
47,500.0148,000.001,440.00
48,000.0148,500.001,455.00
48,500.0149,000.001,470.00
49,000.0149,500.001,485.00
49,500.0150,000.001,500.00

Smart Padala Customer Service Numbers

For concerns, you may get in touch with Smart Padala Customer Service through the following numbers:

  • (+632) 8-845-7777
  • 1-800-10-845-7777 (toll free via PLDT)
  • 15177 ( toll-free via Smart / Sun / TnT )
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Author

Bryan is a tech enthusiast and self-admitted geek who enjoys blogging and watching NBA clips on YouTube. He has over 20 years of experience in corporate communications, marketing services, and customer relations from different industries such as telecommunications and banking.

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