Xiaomi opens exclusive service center in SM City Manila

Xiaomi opened its second exclusive service center in the Philippines. The new service center is located on the ground floor of SM City Manila beside the Manila City Hall.

The Xiaomi Exclusive Service Center in Manila is the latest aftersales touchpoint that supports the company’s initiative of making its aftersales services more accessible to customers, following their first exclusive service center in BGC which opened last December 2021. Customers can expect end-to-end service from product purchases up to after-sales support for the gadgets.

“The constant support of Xiaomi fans has been critical to our success. So, when it comes to their product concerns and service needs, Xiaomi strives to give the best possible experience to our devoted customers. The inauguration of our 2nd Exclusive Support Center brings to life our promise to provide excellent customer service to the Xiaomi community and that our fans can expect more branches to open in more key cities and extend this exclusive customer service experience to more Xiaomi fans nationwide,” shared Joel Salera, Xiaomi Philippines Service Manager.

Xiaomi announced last year that part of its goals for 2022 will be ramping up its after-sales service in the country. Earlier in 2021, Xiaomi increased its after-sales touchpoints by growing from 10 to 20 service locations across the country, as well as adding 10 additional authorized service centers to serve Xiaomi TV products. A Xiaomi Contact Center was also established to support customers in the Philippines and the Americas.

Also Read: List of Xiaomi Mi Store branches and locations in the Philippines

Aside from enhanced customer service, customers may enjoy the benefits of Xiaomi’s second exclusive service center promo, which offers a 50% discount on out-of-warranty labor fees.

For more details about Xiaomi and concerns, customers can get in touch with the Xiaomi Toll-free Contact Center at 1-800-1312-0048 for PLDT/SMART or 1-800-8386-5529 for GLOBE, and via email at or

Bryan is a geek at heart and a tech enthusiast by choice. He has a strong background in corporate communications, marketing services, and customer relations having worked in the telecommunications and banking sectors for over two decades. In his spare time, he enjoys watching clips on YouTube and binge watching shows on Netflix.

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