How-Tos

Need help with PayMaya and GCash? Here’s how to reach their customer service channels

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There’s no doubt that digital transactions have exploded in the Philippines in the past months, largely in part of the pandemic. Both e-wallet services have seen tremendous growth in user base. PayMaya has a reported 38 million registered users (as of June 2021), while GCash has over 40 million (as of May 2021).

As we embrace digital transactions, so do the issues and concerns we face on the services. But how do you get in touch with GCash and PayMaya should a problem arise? In this article, we’ll cover how you can do just that.

PayMaya Customer Service Channels

Getting in touch with PayMaya for your concerns is pretty straightforward. They have several customer service channels you can reach out to, including on social media, by phone, or by email.

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  • www.facebook.com/PayMayaCares
  • www.twitter.com/paymayaofficial
  • Email: [email protected]
  • 02 8845-7788
  • Toll Free: 1800-1084-57788
  • Dial *788 using a Smart mobile phone

SEE ALSO: How to add money to your PayMaya account at The SM Store

You also have answers to common concerns, which you can see on the PayMaya help page.

GCash Customer Service Channel

Getting in touch with GCash is a bit trickier, as they do not have immediate channels you can reach out to. They used to have a tab where you can live chat with a GCash representative, but they have since removed it from the app.

You can try to message them on Facebook and Twitter if you like, but the best way to reach them is by submitting a ticket on the GCash app. Here’s how to do it:

  1. Open your GCash app.
  2. Go to “Profile” (icon on the lower right).
  3. Go to “Help.”
  4. Tap “Submit a Ticket.”
  5. Fill out the ticket form. You will need to enter your email address, your GCash-registered name and mobile number, etc. You can even include attachments such as screenshots.
  6. Tap “Submit” to complete the transaction.
GCash Submit a Ticket
Submit a Ticket via the GCash app

You can also follow up on a submitted ticket. Just create a new ticket and choose “I want to follow up on my ticket” on the Concern Category.

SEE ALSO: How to withdraw money or cash out from GCash

Like PayMaya, GCash’s Help Center has numerous answers and solutions to common concerns. You can check it out on the app or on here (if you’re on a browser).

Featured image from Unsplash.com

Bryan is a tech enthusiast and self-admitted geek who enjoys blogging and watching NBA clips on YouTube. He has over 20 years of experience in corporate communications, marketing services, and customer relations from different industries such as telecommunications and banking.

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