There’s no doubt that digital transactions have exploded in the Philippines in the past months, largely in part of the pandemic. Both e-wallet services have seen tremendous growth in user base. PayMaya has a reported 38 million registered users (as of June 2021), while GCash has over 40 million (as of May 2021).
As we embrace digital transactions, so do the issues and concerns we face on the services. But how do you get in touch with GCash and PayMaya should a problem arise? In this article, we’ll cover how you can do just that.
PayMaya Customer Service Channels
Getting in touch with PayMaya for your concerns is pretty straightforward. They have several customer service channels you can reach out to, including on social media, by phone, or by email.
- Email: [email protected]
- 02 8845-7788
- Toll Free: 1800-1084-57788
- Dial *788 using a Smart mobile phone
You also have answers to common concerns, which you can see on the PayMaya help page.
GCash Customer Service Channel
Getting in touch with GCash is a bit trickier, as they do not have immediate channels you can reach out to. They used to have a tab where you can live chat with a GCash representative, but they have since removed it from the app.
You can try to message them on Facebook and Twitter if you like, but the best way to reach them is by submitting a ticket on the GCash app. Here’s how to do it:
- Open your GCash app.
- Go to “Profile” (icon on the lower right).
- Go to “Help.”
- Tap “Submit a Ticket.”
- Fill out the ticket form. You will need to enter your email address, your GCash-registered name and mobile number, etc. You can even include attachments such as screenshots.
- Tap “Submit” to complete the transaction.
You can also follow up on a submitted ticket. Just create a new ticket and choose “I want to follow up on my ticket” on the Concern Category.
Like PayMaya, GCash’s Help Center has numerous answers and solutions to common concerns. You can check it out on the app or on here (if you’re on a browser).
Featured image from Unsplash.com