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DICT’s hotline received nearly 500 complaints on SIM registration

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According to the Department of Information and Communications Technology (DICT), its hotline logged nearly 500 complaints on SIM registration.

DICT spokesperson and Undersecretary Anna Mae Lamentillo said the 24/7 SIM registration complaint center, which they launched on December 27, received a total of 481 complaints as of December 29, 2022.

From the total, there were 195 complaints for Smart, 121 for Globe, 83 for TNT, 41 for DITO, 20 for TM, 14 for Sun Cellular, and seven for Gomo.

When telco’s opened their respective SIM registration portal last December 27, it was marred by glitches and other issues which caused many SIM owners to air their concerns on various social media channels.

Should you have issues or concerns regarding SIM registration, you can call the complaint center hotline by dialing 1326.

See also Smart opens SIM Registration portal for Smart and TNT subscribers; Get free 3GB data for registering

Moreover, SIM card registration assistance services will soon be available in Smart, Globe, and DITO service and retail centers.

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Bryan is a geek at heart and a tech enthusiast by choice. He has a strong background in corporate communications, marketing services, and customer relations having worked in the telecommunications and banking sectors for over two decades. In his spare time, he enjoys watching clips on YouTube and binge watching shows on Netflix.

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