The Land Transportation Office (LTO) has launched a new digital service that allows the public to submit their complaints and suggestions to the agency using their mobile phones. The service, called “Isumbong Mo Kay Chief” QR code platform, is part of the agency’s efforts to digitize its services and improve the customer experience and address any concerns or instances of inefficient service.
LTO chief Assistant Secretary Jose Arturo “Jay Art” Tugade unveiled the QR code stickers that have been posted in all LTO districts and regional offices nationwide. The public can scan the QR code that will direct them to a survey form where they can provide details of their feedback to the agency.
They can also choose from a list of common complaints such as slow service, rude employees, dirty environment, or presence of fixers. Alternatively, they can send their feedback by e-mail.
According to the agency, the complaints will directly be sent to the LTO chief himself, who will notify the higher-ups of the concerned office. The LTO chief also urged the public to use the online feedback mechanism platform to report their complaints so that they can be investigated and addressed by the agency.
The “Isumbong Mo Kay Chief” QR code platform is part of LTO’s efforts to digitalize its operations and make its transactions faster and more convenient for the public. The LTO has also implemented other digital initiatives such as automated handheld devices for issuing citation tickets for traffic offenses, cashless payments on the spot for settling penalties without surrendering driver’s licenses, and online renewal of driver’s licenses and vehicle registration.
The LTO hopes that through these digital services, it can provide more effective and efficient service to the public and enhance its image as a government agency. The LTO also welcomes any suggestions on how it can further improve its services and operations.
“Isa po ito sa mga inisyatibo ng LTO tungo sa mas epektibong pagseserbisyo sa taumbayan at sa mabilis na mga transaksyon lalo na’t pursigido nating itinutulak ang full digitalization ng ahensya,” said LTO Chief Tugade.
(This is one of the initiatives of LTO towards a more effective service for the public and fast transactions especially since we are pushing for the full digitalization of the agency.)
See also: LTO: You can now renew your motor vehicle registration online
“Hinihikayat po natin ang ating mga kababayan na ipabatid sa LTO sa pamamagitan ng online feedback mechanism platform na ito ang kumpletong detalye ng inyong mga reklamo upang aming maimbestigahan at maaksyunan,” he adds.
(We encourage everyone to inform LTO through the online feedback mechanism platform of the complete details of your complaints so that we can investigate and take action.)