How to load Cignal TV prepaid using GCash & PayMaya

In this tutorial, we will show you how to load your Cignal TV prepaid using your GCash and PayMaya accounts.

[Updated on 02.27.22: Reflect current changes on how to buy Cignal TV prepaid load using GCash account]

The best and fastest way to reload your Cignal TV prepaid is with e-wallets GCash and PayMaya. It’s not only safer, but it’s also quick, easy, and convenient that you can do straight from your smartphone.

Here, we’re going to show you how to do just that using GCash and PayMaya, as well as how to load the credited Cignal TV Prepaid PIN.

Before proceeding, make sure your e-wallets have sufficient funds. If not, a quick way to cash in or load money is through online bank transfers via InstaPay, convenience stores like 7-Eleven and Ministop, or your local pawnshops.

Load Cignal TV using GCash

Loading your Cignal TV Prepaid is available through GCash. Through the e-wallet, you will be sent a PIN, which you can use to load credits to your Cignal TV prepaid account via SMS.

Purchase a Cignal TV Prepaid PIN

  1. On the GCash app, tap View all GCash Services. Under Lifestyle & Shopping, choose Shop Lifestyle. You can also go to Buy Load > Lifestyle Load (at the far right) > visit Shop Lifestyle and tap OK to proceed.
load Cignal with GCash
  1. Under Shop Lifestyle, input the mobile number that will receive the Cignal TV prepaid PIN and tap Next.
  2. Scroll to the right and go to the PayTV tab. Select your desired Cignal TV prepaid package and tap Next.
  3. Confirm the payment and load detail. Tap Pay to complete the purchase.
  4. You will receive an SMS that will contain the purchased PIN.
  5. Copy the PIN and proceed to load it on your Cignal TV prepaid via SMS or via the Cignal Web Loading Tool.

You might also like How to use GCash to pay for streaming services like Netflix, YouTube, HBO GO, etc.

Load Cignal Prepaid using PayMaya

Loading your Cignal TV Prepaid is more straightforward with PayMaya. Everything is done through the app.

  1. On your PayMaya app, go to Load.
  2. Type Cignal on the search box and choose a prepaid package.
  3. Enter your Cignal Account Number.
  4. And tap Confirm to complete the transaction.

You will receive an SMS notification about the transaction.

RELATED: How to cash-in or load money to GCash and PayMaya in 7-Eleven

How to load the PIN to your Cignal TV prepaid via SMS

  1. Text CIGNAL REG <Cignal Account Number> and send to 5353. You only need to do this once, if you haven’t yet. After this, you can just proceed to step 2 for succeeding reloads.
  2. Text CIGNAL <PIN> and send to 5353. You will be charged Php 1 per request.

Once successful, you will receive an SMS notification about the transaction.

How to load the PIN via the Cignal Web Loading Tool

You can also load your Cignal e-PIN on the Cignal Web Loading Tool.

  1. After purchasing the Cignal Reload Card or e-PIN, go to the Cignal Web Loading Tool.
  2. Input your prepaid account number, your unused PIN, and answer the security field. Click SUBMIT.

That’s it. You will get a confirmation message after the transaction.

Cignal, GCash, and PayMaya Hotline

If you encounter issues on loading the Cignal e-PIN, you may contact the Cignal Care Hotline from Monday to Sunday, 6:00 AM to 12:00 AM.

  • (02) 88-888-222 for Metro Manila
  • #88-222 for provincial (toll-free)
  • Text Line: 4681 8222
  • Email:

For GCash concerns, you can submit a ticket on the GCash app. To do this, go to Profile> Help> Submit a Ticket and fill out the form.

For PayMaya concerns, you may contact them through the following channels:

  • Email:
  • 02 8845-7788
  • Toll Free: 1800-1084-57788
  • Dial *788 using a Smart mobile phone

Bryan is a geek at heart and a tech enthusiast by choice. He has a strong background in corporate communications, marketing services, and customer relations having worked in the telecommunications and banking sectors for over two decades. In his spare time, he enjoys watching clips on YouTube and binge watching shows on Netflix.


    • Archie Reb osi Reply

      No pin received on signal what a waste of money🤔😭😡

  1. i just purchased 300 cignal prepaid load
    via gcash but i didn’t receive a PIN for loading.

  2. Emmanuel bombase Reply

    I already paid the cignal HD kit free load 2k from my gcash account, how to claim the hd kit who will be contact me. Any idea

  3. i cannot have a successful load thru gcash . do i need to pit 10 in first digit number

  4. I already load CIGNAL300 to my Globe prepaid sim & received the PIN but i cant send to 5353. Is their any options?

      • Leon C. Belison jr Reply

        I have paid my cignal postpaid via gcash last July 4 amounting 640.00 but sad to say the bill sent to us this july 23 was double the amount. How can we check our balance?

        • If you paid after the cut-off period, your payment will not yet reflect on the bill. Best to call their customer service to check if your payment was posted.

      • Kraile Sheenin Magallanes Reply

        If my pin is already used or claimed as what the Cignal Web Loading Tool has send, does it mean that I already loaded the load that I bought from GCash?

        • Hi I purchased the 300gcash load and recieved the pin as well, the problem is when Im going to load it the same txt message appears that I need Php 1.00 to so my load can be registered.

          How can I load a minimum TOP UP load to cover the Php 1 pesos service fee?

          I dont see any click option in gcash payTv app.

          Thank you for your help

    • I just loaded my prepaid cignal via gcash. i received the pin amd i already have the prepaid account numver but i cannot succesfully process my transaction for the response says, package being loaded is different from the package active. what will i do?

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