How to load Cignal TV prepaid using GCash & PayMaya

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In this tutorial, we’re going to show you how to load your Cignal TV prepaid using GCash and PayMaya.

The best and fastest way to reload your Cignal TV prepaid is with e-wallets GCash and PayMaya. It’s not only safer, but it’s also quick, easy, and convenient that you can do straight from your smartphones.

Today, we’re going to show you how to do just that using GCash and PayMaya, as well as how to load the Cignal TV Prepaid PIN.


Before proceeding, make sure your e-wallets have sufficient funds. You can cash in or load money via online bank transfers with InstaPay, convenience stores like 7-Eleven and Ministop, or your local pawnshops.

Load Cignal TV using GCash

Loading your Cignal TV Prepaid is available through GCash. Through the e-wallet, you will be sent a PIN, which you can load to your Cignal TV prepaid account via text.

Purchase a Cignal TV Prepaid PIN

  1. On your GCash app, go to Buy Load.
  2. On the Buy Load for, input the mobile number that will receive the PIN. Tap Next.
  3. Go to the PayTV tab. Select a Cignal TV prepaid package. Tap Next.
  4. Confirm the detail. Tap Pay to complete the purchase.
  5. You will receive an SMS which will contain the purchased PIN.

Copy the PIN and proceed to load via SMS or via the Cignal Web Loading Tool.

RELATED: How to use GCash to pay for streaming services like Netflix, YouTube, HBO GO, etc.

Load Cignal Prepaid using PayMaya

Loading your Cignal TV Prepaid is more straightforward with PayMaya. Everything is done through the app.

  1. On your PayMaya app, go to Load.
  2. Type Cignal on the search box and choose a prepaid package.
  3. Enter your Cignal Account Number.
  4. And tap Confirm to complete the transaction.

You will receive an SMS notification about the transaction.

RELATED: How to cash-in or load money to GCash and PayMaya in 7-Eleven

How to load the PIN to your Cignal TV prepaid via SMS

  1. Text CIGNAL REG <Cignal Account Number> and send to 5353. You only need to do this once, if you haven’t yet. After this, you can just proceed to step 2 for succeeding reloads.
  2. Text CIGNAL <PIN> and send to 5353. You will be charged Php 1 per request.

Once successful, you will receive an SMS notification about the transaction.

How to load the PIN via the Cignal Web Loading Tool

You can also load your Cignal e-PIN on the Cignal Web Loading Tool.

  1. After purchasing the Cignal Reload Card or e-PIN, go to the Cignal Web Loading Tool.
  2. Input your prepaid account number, your unused PIN, and answer the security field. Click SUBMIT.

That’s it. You will get a confirmation message after the transaction.

Cignal, GCash, and PayMaya Hotline

If you encounter issues on loading the Cignal e-PIN, you may contact the Cignal Care Hotline from Monday to Sunday, 6:00 AM to 12:00 AM.

  • (02) 88-888-222 for Metro Manila
  • #88-222 for provincial (toll free)
  • Text Line: 4681 8222
  • Email: [email protected]

For GCash concerns, you can submit a ticket on the GCash app. To do this, go Profile> Help> Submit a Ticket and fill out the form.

For PayMaya concerns, you may contact them through the following channels:

  • Email: [email protected]
  • 02 8845-7788
  • Toll Free: 1800-1084-57788
  • Dial *788 using a Smart mobile phone

Bryan is a tech enthusiast and self-admitted geek who enjoys blogging and watching NBA clips on YouTube. He has over 20 years of experience in corporate communications, marketing services, and customer relations from different industries such as telecommunications and banking.


  1. Emmanuel bombase Reply

    I already paid the cignal HD kit free load 2k from my gcash account, how to claim the hd kit who will be contact me. Any idea

  2. i cannot have a successful load thru gcash . do i need to pit 10 in first digit number

  3. I already load CIGNAL300 to my Globe prepaid sim & received the PIN but i cant send to 5353. Is their any options?

      • Leon C. Belison jr Reply

        I have paid my cignal postpaid via gcash last July 4 amounting 640.00 but sad to say the bill sent to us this july 23 was double the amount. How can we check our balance?

        • If you paid after the cut-off period, your payment will not yet reflect on the bill. Best to call their customer service to check if your payment was posted.

      • Kraile Sheenin Magallanes Reply

        If my pin is already used or claimed as what the Cignal Web Loading Tool has send, does it mean that I already loaded the load that I bought from GCash?

    • I just loaded my prepaid cignal via gcash. i received the pin amd i already have the prepaid account numver but i cannot succesfully process my transaction for the response says, package being loaded is different from the package active. what will i do?

  4. i load my cgnal using gcash. i already received the pin confirmation but when i register it, i received a reaponse the i enter incorrect keywords. i follow the instructions on how to load but still incorrect.. what will i do?

  5. Joeril Garsula Reply

    I bought load on gchash paytv but I didn’t recieve the pin. Pls help

  6. Irene pamaus Reply

    I purchase load from gcash.. To load my cignal tv.. Then the number i enter to get the pin is globe.. But to register the cignal is using the smart sim.. Any one can help me

  7. jabeza berdon Reply

    i have concern…i load cignal thru paymaya..but it didnt receive the load that i’ve been purchased thru paymaya. please i need an answer.

    • Same here. Successful loading it said . I receives SMS too but no load received in the cignal box thru paymaya.

  8. How to load via SMS. I already followed the instruction but i cant send it to 5353. I already received the PIN..I also my extra load if it has a charge..

    • After i received the E-Pin, i tried to load it via sms using my globe sim but it didnt work. I search out a little bit and I found WEB LOADING TOOL i just enter the cignal account numper and e-pin and enter the text from the image and thats it. Theres another message will appear that your load request is confirmed please wait shortly. I hope it will help you 😁

  9. i load my using gcash but the confirmation is the pin given was not can i use my cignal load?


    When i load CIGNAL LITE 30 using gcash,then I received the pin number but when i’m not a retailer loader, i can’t register this promo using CIGNAL WEBTOOL or texting CIGNAL send to 5353…
    Said; 0405 1036: VD888 Unable to process at this time. Please try again later. Ref:366666852

  11. jean marasigan Reply

    i bought load on g cash i didnt recieve the pin how can i load it?

  12. I load cignal account no. March 16 . but now I do not watch any channel,my question is why?

    • Where can i find the 10 digits account number that need on gcash?

  13. Roxan Catacutan Reply

    I load cignal prepaid using GCash but I use my tm number to transact, the question is what number I send to my cignal account using tm?

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