In this tutorial, we will show you how to load your Cignal TV prepaid using your GCash and PayMaya accounts.

[Updated on 02.27.22: Reflect current changes on how to buy Cignal TV prepaid load using GCash account]

The best and fastest way to reload your Cignal TV prepaid is with e-wallets GCash and PayMaya. It’s not only safer, but it’s also quick, easy, and convenient that you can do straight from your smartphone.

Here, we’re going to show you how to do just that using GCash and PayMaya, as well as how to load the credited Cignal TV Prepaid PIN.

Before proceeding, make sure your e-wallets have sufficient funds. If not, a quick way to cash in or load money is through online bank transfers via InstaPay, convenience stores like 7-Eleven and Ministop, or your local pawnshops.

Load Cignal TV using GCash

Loading your Cignal TV Prepaid is available through GCash. Through the e-wallet, you will be sent a PIN, which you can use to load credits to your Cignal TV prepaid account via SMS.

Purchase a Cignal TV Prepaid PIN

  1. On the GCash app, tap View all GCash Services. Under Lifestyle & Shopping, choose Shop Lifestyle. You can also go to Buy Load > Lifestyle Load (at the far right) > visit Shop Lifestyle and tap OK to proceed.
load Cignal with GCash
  1. Under Shop Lifestyle, input the mobile number that will receive the Cignal TV prepaid PIN and tap Next.
  2. Scroll to the right and go to the PayTV tab. Select your desired Cignal TV prepaid package and tap Next.
  3. Confirm the payment and load detail. Tap Pay to complete the purchase.
  4. You will receive an SMS that will contain the purchased PIN.
  5. Copy the PIN and proceed to load it on your Cignal TV prepaid via SMS or via the Cignal Web Loading Tool.

You might also like How to use GCash to pay for streaming services like Netflix, YouTube, HBO GO, etc.

Load Cignal Prepaid using PayMaya

Loading your Cignal TV Prepaid is more straightforward with PayMaya. Everything is done through the app.

  1. On your PayMaya app, go to Load.
  2. Type Cignal on the search box and choose a prepaid package.
  3. Enter your Cignal Account Number.
  4. And tap Confirm to complete the transaction.

You will receive an SMS notification about the transaction.

RELATED: How to cash-in or load money to GCash and PayMaya in 7-Eleven

How to load the PIN to your Cignal TV prepaid via SMS

  1. Text CIGNAL REG <Cignal Account Number> and send to 5353. You only need to do this once, if you haven’t yet. After this, you can just proceed to step 2 for succeeding reloads.
  2. Text CIGNAL <PIN> and send to 5353. You will be charged Php 1 per request.

Once successful, you will receive an SMS notification about the transaction.

How to load the PIN via the Cignal Web Loading Tool

You can also load your Cignal e-PIN on the Cignal Web Loading Tool.

  1. After purchasing the Cignal Reload Card or e-PIN, go to the Cignal Web Loading Tool.
  2. Input your prepaid account number, your unused PIN, and answer the security field. Click SUBMIT.

That’s it. You will get a confirmation message after the transaction.

Cignal, GCash, and PayMaya Hotline

If you encounter issues on loading the Cignal e-PIN, you may contact the Cignal Care Hotline from Monday to Sunday, 6:00 AM to 12:00 AM.

  • (02) 88-888-222 for Metro Manila
  • #88-222 for provincial (toll-free)
  • Text Line: 4681 8222
  • Email:

For GCash concerns, you can submit a ticket on the GCash app. To do this, go to Profile> Help> Submit a Ticket and fill out the form.

For PayMaya concerns, you may contact them through the following channels:

  • Email:
  • 02 8845-7788
  • Toll Free: 1800-1084-57788
  • Dial *788 using a Smart mobile phone

Bryan is a tech enthusiast and self-admitted geek who enjoys blogging and watching NBA clips on YouTube. He has over 20 years of experience in corporate communications, marketing services, and customer relations from different industries such as telecommunications and banking.


    • Archie Reb osi Reply

      No pin received on signal what a waste of money🤔😭😡

  1. i just purchased 300 cignal prepaid load
    via gcash but i didn’t receive a PIN for loading.

    • Bryan Rilloraza Reply

      Best to contact GCash or submit a ticket within their app to file the issue

  2. Emmanuel bombase Reply

    I already paid the cignal HD kit free load 2k from my gcash account, how to claim the hd kit who will be contact me. Any idea

  3. i cannot have a successful load thru gcash . do i need to pit 10 in first digit number

  4. I already load CIGNAL300 to my Globe prepaid sim & received the PIN but i cant send to 5353. Is their any options?

    • Bryan Rilloraza Reply

      You can try loading the e-PIN via the Cignal Web Loading Tool.

      • Leon C. Belison jr Reply

        I have paid my cignal postpaid via gcash last July 4 amounting 640.00 but sad to say the bill sent to us this july 23 was double the amount. How can we check our balance?

        • Bryan Rilloraza Reply

          If you paid after the cut-off period, your payment will not yet reflect on the bill. Best to call their customer service to check if your payment was posted.

      • Kraile Sheenin Magallanes Reply

        If my pin is already used or claimed as what the Cignal Web Loading Tool has send, does it mean that I already loaded the load that I bought from GCash?

        • Hi I purchased the 300gcash load and recieved the pin as well, the problem is when Im going to load it the same txt message appears that I need Php 1.00 to so my load can be registered.

          How can I load a minimum TOP UP load to cover the Php 1 pesos service fee?

          I dont see any click option in gcash payTv app.

          Thank you for your help

    • I just loaded my prepaid cignal via gcash. i received the pin amd i already have the prepaid account numver but i cannot succesfully process my transaction for the response says, package being loaded is different from the package active. what will i do?

  5. i load my cgnal using gcash. i already received the pin confirmation but when i register it, i received a reaponse the i enter incorrect keywords. i follow the instructions on how to load but still incorrect.. what will i do?

  6. Joeril Garsula Reply

    I bought load on gchash paytv but I didn’t recieve the pin. Pls help

    • I Brought load to my Cignal Account. But I didn’t received any PIN so how I transact myload that no PIN received

  7. Irene pamaus Reply

    I purchase load from gcash.. To load my cignal tv.. Then the number i enter to get the pin is globe.. But to register the cignal is using the smart sim.. Any one can help me

  8. jabeza berdon Reply

    i have concern…i load cignal thru paymaya..but it didnt receive the load that i’ve been purchased thru paymaya. please i need an answer.

    • Same here. Successful loading it said . I receives SMS too but no load received in the cignal box thru paymaya.

  9. How to load via SMS. I already followed the instruction but i cant send it to 5353. I already received the PIN..I also my extra load if it has a charge..

    • After i received the E-Pin, i tried to load it via sms using my globe sim but it didnt work. I search out a little bit and I found WEB LOADING TOOL i just enter the cignal account numper and e-pin and enter the text from the image and thats it. Theres another message will appear that your load request is confirmed please wait shortly. I hope it will help you 😁

  10. i load my using gcash but the confirmation is the pin given was not can i use my cignal load?

    • Yielfe Narido Reply

      I already purchase 175 load why always not valid pin.I entered correct pin how I check?

      • Bryan Rilloraza Reply

        Best to call Cignal’s hotline 88-888-222 for Metro Manila

    • Bakit kapag sinesent ko na sa 5353 ayaw magsent nakakainis naman Reply

      Bakit kapag sinesent ko na sa 5353 ayaw magsent nakakainis naman

      • Bryan Rilloraza Reply

        Gamitin mo nalang yung Cignal Web Loading Tool nila. Baka may problema yung pang text nila.


    When i load CIGNAL LITE 30 using gcash,then I received the pin number but when i’m not a retailer loader, i can’t register this promo using CIGNAL WEBTOOL or texting CIGNAL send to 5353…
    Said; 0405 1036: VD888 Unable to process at this time. Please try again later. Ref:366666852

  12. jean marasigan Reply

    i bought load on g cash i didnt recieve the pin how can i load it?

  13. Dina lubrio Reply

    I load cignal account no. March 16 . but now I do not watch any channel,my question is why?

    • Where can i find the 10 digits account number that need on gcash?

    • jonabeth señar Reply

      bakit di po ako mkapagload ngayon sa cignal..nasend ko na po sa sim card ko through gcash po pag iloload ko na po sa cignal di na po sya naloload..dati po nkakapagload ako ngayon hindi.

  14. Roxan Catacutan Reply

    I load cignal prepaid using GCash but I use my tm number to transact, the question is what number I send to my cignal account using tm?

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